Cloud Support Engineer, Platform.sh
Plus company stock options
More information about location
Cloud hosting platform
Be an early applicant
Cloud hosting platform
201-500 employees
Be an early applicant
Plus company stock options
More information about location
201-500 employees
Company mission
To enable forward-thinking organizations to build, iterate, and responsibly scale amazing digital experiences - with zero time managing infrastructure.
Role
Who you are
- Linux systems experience: You're comfortable in the terminal and can navigate production environments
- Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js)
- Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms
- Networking basics: You understand how the internet works, and can debug issues with DNS, SSL, CDN, etc
- Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams
- Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work
- Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions
What the job involves
- Support at Platform.sh is more than a ticket queue - it’s about solving complex technical challenges, collaborating globally, and helping developers succeed. Our CSE’s are deeply technical, curious, and committed to creating a world-class support experience for our users
- In this customer-facing, engineering-adjacent role, you’ll help troubleshoot infrastructure, application, and deployment issues across a broad tech stack
- You'll work in a high-trust, async-first environment where autonomy, problem-solving, and clear communication are key. If you enjoy tackling unsolved problems and making things better every day — this role might be for you!
- Technical resolution: Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
- Support management: Manage support tickets via Zendesk, with occasional live chat or voice support where needed
- Platform reliability: Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours
- Cross-team collaboration: Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
- Knowledge sharing: Improve documentation and knowledge sharing across global support teams
- Web infrastructure troubleshooting: Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale
- Continuous improvement: Identify recurring problems and suggest improvements to systems, workflows, and documentation
- 🕐 Please note: While we support flexible work, this is a support role that requires coverage during fixed working hours based on your region:
- Canada: 10:00-18:00 / 9:00-17:00 PST
Application process
- You can expect 4 interviews on Google Meet to follow the order below
- Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers
- Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment
- 45 Minutes with Talent Acquisition
- 60 Minutes with Hiring Manager (Manager, Support)
- 60 Minutes with Team (IC's)
- 45 Minutes with Executive (Senior Director, Support)
- All roles require background checks
Our take
Platform.sh makes it easier for web developers to build websites and apps without having to worry about maintaining web infrastructure – something that’s become increasingly complex on the cloud. Using the platform, developers can deploy sophisticated, out of the box architectures and infrastructures.
There’s been a lot of activity in the lucrative Platform-as-a-Service (PaaS) market over the last few years. Indeed, the market is growing at nearly 20% annually, with companies like Heroku and Vercel doing very well. However, with a large customer base that includes Orange, Adobe, Nestlé, and The Financial Times, Platform.sh is doing more than just holding its own.
After a major funding round in 2022, which was led by Morgan Stanley Expansion Capital, the company has continued to rapidly grow its globally distributed workforce, with a keen eye on expanding further in the US as well as Western Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$140m
SERIES D
May 2018
$34m
SERIES C
Total funding: $181.3m
Company benefits
- Competitive PTO
- Parental leave
- Remote working/flexibility
- Healthcare, dental, and vision (US and France staff only)
- 401k, with employer contribution (US staff only)
- Extra compensation for on-call ops and support staff
- Company shares (discretionary)
- Annual budget for professional development
- Unlimited Platform.sh accounts
- Annual company retreat
Company HQ
Bonne-Nouvelle, Paris, France
Leadership
Fred Plais
(Co-Founder & CEO)Co-founded and was CEO of Commerce Guys. Former General Manager of web and community development company AF83, and former Head of Music, Games & Premium Content at telecommunication company SFR (Vodafone Group).
Damien Tournoud
(Co-Founder & CTO)Was previously co-founding CTO at Commerce Guys and Director at AF83, following a spell in IT Strategy Consultancy for Fontaine Consultants.
Ori Pekelman
(Co-Founder & CSO)Former VP of Inbound Marketing, then CPO before transitioning to Chief Strategy Officer. Was a Technology Board Member at Commerce Guys and CTO at AF83. Founded systems architecture consultancy Constellation Matrix.
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