Principal Customer Success Manager, People.ai
Ai revenue platform for sales teams
Open for applications
Ai revenue platform for sales teams
201-500 employees
Open for applications
201-500 employees
Company mission
To give revenue leaders more than raw data - give them the answers they need to take action.
Role
Who you are
- 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
- Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders
- Deep understanding of Sales, Marketing, and Revenue Operations workflows
- Strong experience in customer engagement, renewals, and expansion planning
- Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
- Ability to travel 15% for customer meetings, EBRs, and success milestones
- Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
- A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
- Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
- Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed
What the job involves
- As a Principal Customer Success Manager, you will act as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise customers, helping them maximize their investment in Backstory and achieve measurable business outcomes.
- You have an interest and passion for revenue technology and supporting sales operations. You will manage a $5M+ book of business across accounts, ensuring high customer retention, expansion, and advocacy
- Build and execute strategic success plans with clear business objectives and ROI metrics
- Own the customer lifecycle—from onboarding to adoption, renewals, and growth
- Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align Backstory's solutions with business objectives
- Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
- Identify and develop new champions within top accounts to expand Backstory's influence
- Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
- Partner closely with Sales, Product, and Engineering to drive continuous value delivery
- Advocate for customers by providing product feedback and insights to influence the roadmap
- Contribute to Backstory's customer marketing efforts by delivering case studies and references
Our take
People.ai has built a platform that helps sales teams make the most of the data they generate daily, offering valuable guidance to help source and close more deals. By using AI, it analyzes business activities like emails, meetings, and contacts, providing actionable insights to sales, marketing, and operations teams.
In a strategic move, People.ai acquired Hero Research, a Salesforce productivity app. This has allowed the company to launch a new integration with Salesforce, giving sales teams the flexibility to manage their pipeline, territories, and activities in a more optimal way.
Alongside this, companies like Zoom, Slack, Verizon Connect, and Okta already rely on People.ai to boost marketing ROI and drive revenue growth. Moving forward, the company plans to continue building partnerships with new channels, such as system integrators, targeting larger enterprises to scale its impact.
Freddie
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$100m
SERIES D
Feb 2021
$7.1m
LATE VC
Total funding: $205.4m
Company benefits
- Company Equity: We offer compensation packages that allow you to share in our long-term success.
- Flexible Work: We are a remote-first company. Work from home or join us at our San Francisco-based HQ.
- Home Office Perks: We offer a monthly phone and Internet allowance, as well as office setup reimbursement for new hires.
- Flexible PTO: Batteries, even proverbial ones, need to be recharged. Take the time you need when you need it.
- Company-wide Holidays: We schedule holidays for everyone to be offline at once to unplug and recharge.
- Inclusive Parental Leave: For birthing and non-birthing parents, plus adoption and foster leave.
- Healthcare Packages: We offer medical, dental, and vision plans, plus HSA, FSA, and dependent care.
- Insurance Coverage: Employer-paid life insurance, AD&D, long-term disability, and short-term disability coverage.
- 401(k) Retirement Savings Plan: Save for your retirement on a pre-tax and/or post-tax basis.
Company HQ
Financial District, San Francisco, CA
Leadership
Jason Ambrose
(CEO)Jason joined People.ai in 2025 as an SVP of Marketing & Strategy, after 3 months in the role, he was promoted to CEO. Previously, he was an Independent Consultant, a Managing Director at Motive Partners, and an SVP of Strategy & Partnerships at Unqork.
Natalie Wolf
(CCO)Prior to joining People.ai in 2024, Natalie was an Advisor at Innovius Capital, a VP of Customer Success at TigerConnect, a Consultant of Global Customer Strategy & Operations at FourKites and VP of North America Customer Value at Celonis.
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