Customer Success Manager, Claroty
Industrial
$125-150k
+ Commission
Extended IoT cybersecurity platform
Open for applications
Extended IoT cybersecurity platform
501-1000 employees
Open for applications
$125-150k
+ Commission
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization
- Experience in the cyber-security domain
- Strong empathy for customers AND passion for revenue and growth
- Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Excellent communication and presentation skills, online and in-person
- Highly organized with strong attention to details
- Relevant Bachelor’s degree; preference for computer science or related engineering degree
- Bilingual Proficiency: Fluency in both English and Spanish is required. The candidate must be able to read, write, and speak both languages proficiently
What the job involves
- Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey
- Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs
- Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority
- Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management
- Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities
- Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products
- Communicate new product features and services to customers and provide feedback to the business
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organizations providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deploye by hundreds of organizations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Mar 2024
$100m
LATE VC
Dec 2021
$400m
SERIES E
Total funding: $738m
Company values
- Customer Obsession: We take an outside-in approach in everything we do, orienting our ideas, actions, and behaviors around our customer business problems and the outcomes they strive to achieve
- Integrity: We hold ourselves and each other to the highest standards of professionalism, ethics, and integrity. We lead with trust and assume the best and positive intentions of each other in every situation
- Strive for Excellence: We’re all in each and every day. We dedicate ourselves to each other, our customers, and our partners. We are bold, take risks, celebrate our wins, and treat failures as opportunities for growth
- People First: While we have a serious and tough mission, we put each other ahead of work, knowing that if we care for each other, the results will follow. We’re all on the same team, on the same journey
Company HQ
Koreatown, New York, NY
Articles
Leadership
Benny Porat
(CTO)Former Researcher at NorthBit, and Research Team Leader for the Israel Defense Forces.
Galina Antova
(Chief Business Development Officer)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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