Contract Renewals Manager, Nexthink
+ Stock Options
Digital employee experience management
Job no longer available
Digital employee experience management
501-1000 employees
Job no longer available
+ Stock Options
501-1000 employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- Master's degree in Business Administration, Contract Management, or a related field
- At least 7-10 years of experience in contract renewals in Saas environment
- Strong understanding of contract law, business operations, and the nuances of global contracts
- Excellent negotiation, communication, and interpersonal skills
- Strong project management skills and the ability to manage multiple priorities simultaneously
- Ability to work in a fast-paced environment and handle high volumes of renewals effectively
- Ability to lead and motivate a global team
What the job involves
- The Contract renewal Manager will be responsible for overseeing the renewal process of contracts across multiple regions and business units
- This position will ensure that contracts are renewed timely, comply with company policies, and align with business objectives
- The individual will collaborate with sales, post-sales, legal, and operational teams to manage and streamline the contract renewal process globally
- Develop and implement global strategies for timely and efficient contract renewals
- Ensure alignment with business goals, customer satisfaction, and regulatory compliance
- Identify opportunities to improve contract renewal processes and enhance operational efficiency
- Oversee the end-to-end contract renewal process, from contract review and negotiation to final execution
- Coordinate with legal, sales, and other internal stakeholders to ensure that renewals are in line with company policies, pricing strategies, and client requirements
- Maintain comprehensive records and ensure that all contracts are updated and renewed on time
- Align with Sales teams on Customer health and on the best strategy to retain and grow ARR
- Collaborate with key internal teams, including post-sales, legal, and operations, to manage contract renewals effectively
- Serve as the point of contact for all issues related to contract renewals and ensure all departments are aligned and informed
- Act as a liaison between clients and internal teams to address any concerns during the renewal process
- Lead and manage negotiations for contract renewals, ensuring favorable terms for both the company and clients
- Resolve any disputes, renegotiate pricing or terms as necessary, and work to maintain strong client relationships
- Ensure that the renewal process complies with any legal or regulatory requirements specific to different regions
- Forecast and report on the progress of contract renewals and ensure all deadlines are met
- Analyze key metrics and provide regular updates to senior management on renewal performance, challenges, and opportunities for improvement
- Develop and maintain reports to track renewal trends and forecast future renewal activities
- Identify potential risks or challenges that may affect contract renewals and develop strategies to mitigate them
- Key Performance Indicators (KPIs):
- Monitor client satisfaction during the renewal process and address any concerns to ensure retention and minimize churn
- Timeliness of contract renewals
- Customer satisfaction and retention rates
- Lead and manage a global team of contract renewal professionals, ensuring they are well-trained and motivated to achieve their objectives
- Contract compliance and risk mitigation
- Foster a collaborative and high-performance culture within the team
- Cost-effectiveness in contract renewal process
- Provide mentorship, guidance, and performance feedback to team members
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- Positive Attitude - Negativity gets you nowhere. We face challenges with a positive attitude
- Getting Things Done - We are always looking for the fastest and smartest way to get the job done
- One Team - We are all in this together
- Continuous Improvement - Our desire to learn and improve never stops
Company HQ
Prilly, VD
Articles
Leadership
Pedro Bados
(CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
Salary benchmarks
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Diversity, Equity & Inclusion at Nexthink
- Multinational and multilingual
- Committed to hiring a genuine representative workforce
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