Senior Manager of Fraud and Payments Data, Trainline
£65-75k
+ Bonus
2+ days a week in office
Europe's leading rail ticketing platform
Posted today
Europe's leading rail ticketing platform
1001+ employees
Posted today
£65-75k
+ Bonus
2+ days a week in office
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- Proficiency in SQL, Python, R, or similar data analysis tools for analytics and visualization
- An understanding of predictive modeling, clustering, and classification techniques for fraud analytics
- Experience using BI and reporting tools such as Tableau or Power BI to create dashboards and reports
- Some familiarity with data pipelines and cloud platforms (e.g., AWS or Google BigQuery)
- Proven ability to lead, mentor, and grow a high-performing data insights team
- Strong communication skills to collaborate effectively with fraud, finance, product, and engineering teams
- Experience managing multiple data projects with timely delivery
- A strategic mindset to align fraud and revenue protection analytics with wider business goals
- Knowledge of regulatory frameworks such as GDPR, PCI DSS, and PSD2, or similar fraud/data compliance requirements
- Experience in identifying and mitigating revenue leakage through fraud analytics
- A strong problem-solving and analytical mindset
- The ability to present complex data insights clearly to both technical and non-technical audiences
- Excellent attention to detail when analysing large datasets to detect fraudulent activity
What the job involves
- Lead Trainline’s Rail and Payments Fraud Data Team, shaping the strategy and vision that strengthens our revenue controls and supports industry-wide improvements
- You’ll drive the development of actionable insights, deliver enhanced reporting for both internal and external stakeholders, and champion greater automation across the Payments & Fraud function
- As a hands-on leader, you’ll oversee the day-to-day running and growth of the team, while setting a clear roadmap that ensures Trainline remains at the forefront of fraud prevention and payments innovation
- Lead and mentor a team of Fraud and Payments Data Analysts, fostering a strong data-driven culture
- Define and deliver a clear roadmap for fraud and abuse analytics and reporting
- Collaborate with key stakeholders to ensure fraud data strategies align with wider business goals
- Define and track key fraud, loss, and recovery metrics
- Spot trends and anomalies to proactively mitigate risk
- Enhance internal and external fraud reporting, ensuring it is accurate, timely, and accessible
- Automate dashboards and reporting tools to streamline analysis
- Partner with engineering teams to strengthen data pipelines and infrastructure
- Work closely with Fraud, Finance, and Product teams to advance fraud prevention initiatives
- Present insights and recommendations to senior leadership in a clear and impactful way
- Identify and act on opportunities from emerging data trends, regulatory changes, and industry best practices
- Ensure compliance with data security and privacy standards
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
It's hyper-focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers. Its customers make 170,000 journeys a day and it sells 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets simply by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(Chief People Officer)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Technology Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(Chief Growth Officer)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Salary benchmarks
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Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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