Renewal Success Specialist, Amplitude
Product analytics company
Open for applications
Product analytics company
501-1000 employees
Open for applications
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- Are you passionate about proactively reducing churn, improving customer health, and driving retention?
- You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention
- If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!
- Previous experience with Gainsight & Salesforce is a huge plus, along with strong analytics skills
- Strong organization, time management, and prioritization skills – you're able to manage a high volume of customers effectively
- Collaboration mindset – you thrive in cross-functional teams and enjoy working with multiple stakeholders
- Curiosity & motivation to learn – you’re eager to understand our product inside and out so you can effectively communicate its value
- Problem-solving mentality – you approach challenges with a positive attitude and embrace change in a fast-growing environment
- Candidates who are tech-savvy and comfortable with utilizing digital tools and platforms would thrive in this role
- Previous experience, 2+ years in Customer Success within a SaaS organization
- Experience managing a large customer portfolio while collaborating with multiple internal teams
- Willingness to go the extra mile with a strong work ethic and a customer centric mindset
What the job involves
- As a Renewal Success Specialist, you will play a critical role in analyzing customer health signals, collaborating with internal go to market teams, and implementing preemptive measures to enhance retention and improve our renewal base
- This role is equally internal facing and customer facing
- This role is part of our Renewals team and focuses on managing our sub $100K book of business, ensuring customers stay engaged and see long-term value in our solutions
- Analyze customer health data to identify churn risks in the sub $100K book of business
- Categorise the risk type and brainstorm with Velocity AEs, Renewal Managers and select Emerging Enterprise CSMs to define the best course of action with their customers
- Collaborate with the same stakeholders for regular triage on unhealthy accounts - review & discuss health data during biweekly syncs
- In many circumstances, you will act as the First-Response Advocate – engage directly with at-risk customers to understand their challenges, serve as their internal advocate, and drive effective risk mitigation plans in consultation with your key stakeholders - Velocity AEs, Renewal Managers and Emerging Ent CSMs
- Monitor intervention effectiveness and provide structured feedback to internal teams on customer retention
- Work cross-functionally with internal and external stakeholders to align on objectives, foster collaboration, and drive adoption
Salary benchmarks
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. Whilst this case is ongoing, Amplitude is still releasing new products and operating at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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