Technical Account Manager, Altana AI
Enterprise
Office located in Holborn, London
Supply chain visibility platform
Open for applications
Supply chain visibility platform
101-200 employees
Open for applications
Office located in Holborn, London
101-200 employees
Company mission
Altana AI's mission is to improve global commerce.
Role
Who you are
- 5+ years of account management experience, ideally working with a complex data platform
- You can demonstrate a history of successfully expanding accounts year over year
- You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions
- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
- You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences
- Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
- You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives
- Experience in the supply chain and logistics industry is a plus, although not required
What the job involves
- We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Enterprise customers, guiding them in effectively and efficiently operating Altana's platform
- As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success
- You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs)
- Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions
- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings
- Assist customers with in-depth analysis to optimize their experience and results
- Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues
- Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams
- Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality
- Be held accountable for effectively synthesizing and communicating feedback to the product team
- Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities
Salary benchmarks
Our take
Altana AI’s platform provides a shared source of truth for the global supply chain. The idea is that this will help businesses and governing powers optimize global commerce which, over the past few years, has shot up on the list of international priorities. With three quarters of businesses reporting recent supply chain disruptions, and governments increasingly concerned with mitigating security threats, data-driven visibility is more sought after than ever before.
Crucially, the platform doesn’t require data sharing to create global intelligence, instead using a federated machine learning approach. This is a nut many big-data companies have been trying to crack, and Altana AI’s success has attracted the company interest from top-tier investors like Google Ventures and Floating Point alongside contracts with the UK Department of Business & Trade. A number of other headline enterprises and government agencies are already on the company's customer roster.
With companies looking to recoup some of the $4 trillion reportedly lost in supply chain disruptions over recent years, and the push for global databases getting stronger, logistics startups are having a fruitful investment period. Altana is crafting a remarkable product at a highly marketable time, and with good uptake so far. Backed by substantial funding, Altana is set for a strong few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$200m
SERIES C
Oct 2022
$100m
SERIES B
Total funding: $323.5m
Company benefits
- Comprehensive healthcare package
- Paid parental leave of 3 months for the primary caregiver and 1 month for the secondary caregiver
Company values
- We focus on value creation, not value capture
- We amaze our clients
- We foster diversity and embrace difference
- We get things done
- We embrace reality
Company HQ
Financial District, New York, NY
Articles
Leadership
Raphael Tehranian
(COO)Previously an analyst with J P Morgan, pivoting to engagement at Cleantech Group and then corporate tech strategy with Suncor Energy. After a spell as an investor at Fuller Smith, spent time with global supply chain analytics company Panjiva as a management advisor.
Peter Swartz
(Chief Science Officer)An MIT grad in political science who went on to work as Head of Data Science at Panjiva.
Evan Smith
(CEO)A Yale economics graduate with experience in renewables at Imperium Renewables and Verno Systems, the latter of which they co-founded. Served as a partner at Fuller Smith, before moving on to work in a management advisor role at Panjiva.
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