Account Manager, Thredd

• If you’re looking for a role where you can take ownership, make an impact, and grow, apply today!
• Experience as an account management within the payments sector
• A strong commercial focus, with the ability to identify and pursue revenue opportunities
• Excellent verbal and written communication skills, with the ability to present ideas and information effectively to different audiences
• Ability to build and maintain effective relationships with clients, colleagues, and stakeholders
• Experience engaging and communicating with senior stakeholders, including C-level executives, both internally and externally
• Skill in identifying growth opportunities and aligning solutions to client needs
• Strong analytical skills, with the ability to interpret data, solve problems, and manage tasks effectively
• Strong time management skills and the ability to prioritise in a fast-paced environment
• Flexibility and adaptability, with professionalism under pressure
• Attention to detail and a commitment to high-quality, accurate work

Desirable

• Join Thredd as an Account Manager based in our London office, where you'll take ownership of a diverse portfolio of key and emerging clients
• You'll be trusted to manage relationships, drive commercial results, and deliver solutions that make a tangible difference for your clients and the business
• Your contribution will directly support our clients' success and reinforce Thredd's reputation as a trusted partner in the payments sector
• As our Account Manager you’ll collaborate with key stakeholders and cross-functional teams, unlocking new opportunities for growth—both for your clients and your own career
• Build and maintain strong client relationships to drive satisfaction, product adoption, and long-term retention, acting as the primary internal advocate and managing expectations while aligning Thredd’s goals with client needs
• Identify and pursue commercial opportunities by addressing client requirements promptly, assisting in contract renewals and negotiations, and driving revenue and margin growth through cross-sell and upsell initiatives
• Lead strategic account development by organising and facilitating meetings to create Account Development Plans that align client goals with Thredd’s product and geographic roadmap, identifying opportunities for mutual growth
• Conduct Quarterly Business Reviews (QBRs) to present performance metrics, analyse trends, and compare forecasted versus actual volumes, providing actionable insights to clients and internal teams
• Promote client engagement in marketing and industry activities by encouraging participation in case studies, PR initiatives, and industry events, supporting Thredd’s brand and client visibility
• Stay informed on the dynamic payments landscape through proactive research and share valuable insights with both clients and the Account Management team
• Execute key operational processes including pipeline management, deal qualification, reporting, and maintaining accurate Salesforce records to ensure quality and operational excellence
• Collaborate cross-functionally with Customer Care, Credit Control, Implementations, Operations, Finance, and Legal teams to resolve client issues, ensure a seamless onboarding and handover process, and keep client accounts current
• Support continuous personal and team development by seeking learning opportunities for yourself and actively contributing to the growth and knowledge-sharing within the team
• Communicate clearly and effectively with clients and internal stakeholders, adapting your style to suit different audiences and ensuring all parties are aligned and informed