UK/International CSM, AssessFirst
£65k
OTE
£50k
BASE
Predictive recruitment software company
Be an early applicant
Predictive recruitment software company
101-200 employees
Be an early applicant
£65k
OTE
£50k
BASE
101-200 employees
Company mission
To help people and companies understand what makes them unique and inspire them to make full use of their potential.
Role
Who you are
- 🔬 A Psychology lover - you’ll truly care about your clients’ focus and be passionate about sharing how AssessFirst can help
- 18 months+ in a Client Success role within SaaS
- 💪 Commercial mindset with a focus on renewals and upsells
- 🧠 Empathy, problem-solving mindset, and customer-first approach
- 🗣️ Ability to explain technical concepts to non-technical audiences
- 🎤 Strong stakeholder management and communication
What the job involves
- AssessFirst’s client base is growing, so we’re looking for a new Customer Success Manager to manage a portfolio of clients across the International market
- In this role, you will ensure an exceptional experience for our clients and partners
- Your focus will be twofold: supporting successful implementation and effective use of the platform, and managing the timely resolution of technical support issues
- Lead seamless onboarding and drive early activation, while continuously managing customer health, engagement, and adoption to ensure long-term success and retention
- 2. Value Realisation, Renewals & Growth
- Translate product usage into measurable business outcomes, reinforce value through strategic guidance and success reviews, and contribute to renewals and revenue growth via retention and expansion
- 3. Technical Support & Cross-functional Collaboration
- Provide responsive technical support and issue resolution, conduct investigations and improve documentation, while collaborating across teams and advocating for customer needs internally
- You will own the full customer lifecycle - from onboarding to renewal (with support from your Account Manager) whilst acting as a trusted advisor and first point of contact for both functional and technical needs
- Your role will be focused on ensuring clients are supported from initial training and onboarding, to project roll-out, and achieving their KPIs
- You will also provide high-quality customer support, providing fast and helpful resolutions to issues and escalating to the internal teams where necessary
- You’ll be part of the UK/US Team, made up of 10 people
- You’ll also work closely with the Support, Tech, and Science teams
Application process
- You feel this role speaks to you and want to learn more
- You complete our online assessments when applying (you’ll receive a link by email)
- Up to 3 interviews: with Lauren (your Manager), a roleplay with Lauren and Becca (Global Head of Sales),and finally with David, our founder, and Quention (CSO)!
- Welcome - you’re now part of the team! 👏
Salary benchmarks
Our take
AssessFirst is well-established HR tech company that's been helping businesses make smarter hiring decisions since 2002. Using behavioural science and predictive analytics, its platform goes beyond resumes to identify candidate with the highest potential to thrive in a specific company and role. Over the years, AsssessFirst has built a rich dataset of more than 5M profiles, and today, it supports around 4,000 companies looking to improve performance, lower recruitment costs, and boost employee retention.
Now a clear leader in predictive recruitment across Europe (with especially strong growth in the UK, Benelux, and Italy) the company is entering an exciting new phase. It recently launched its AI Voice Agent, a conversational tool that evaluates both technical skills language fluency with a level of nuance comparable to a human expert. This innovation is helping companies speed up hiring decisions without sacrificing quality or fairness. With momentum on its side and expansion into the US underway, AssessFirst is continuing to redefine what smarter, science-based recruitment looks like on global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Sentier, Paris, France
Leadership
David Bernard
(Founder & CEO)Founded AssessFirst just a month after obtaining a Master's Diploma in Quantitative Psychology.
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