Manager of Strategic Customer Sales, ServiceTitan
$176.8-189.2k
+ Commission-eligible
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$176.8-189.2k
+ Commission-eligible
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Bachelor’s degree or equivalent experience required
- 5+ years of B2B SaaS or ERP sales experience, including at least 2+ years in sales leadership (team lead, manager, or similar)
- Proven experience leading or selling into complex home and commercial services organizations highly preferred
- Strong understanding of high-complexity sales & renewal motions, pipeline generation, and sales automation tools to scale team operations
- Demonstrated ability to lead teams navigating multi-stakeholder, multi-location enterprise deals
- Excellent communication, presentation, and executive-selling skills
- Ability to thrive in a fast-paced, high-growth environment with shifting priorities
- Strong analytical capability for forecasting, BoB planning, and pipeline management
- Willingness to travel for team meetings, customer visits, and industry events
What the job involves
- ServiceTitan is seeking a Manager of Strategic Customer Sales to lead a team of sales professionals responsible for optimizing contract renewals and expanding revenue via core platform expansions and adoption of ServiceTitan’s Pro Product modules within a designated book of Strategic Customers
- This leader will coach, develop, and scale the go-to-market strategy for an enterprise sales team focused on expanding revenue across ServiceTitan’s largest, most strategic customers
- Lead, mentor, and coach a team of Enterprise Account Executives focused on expanding revenue across ServiceTitan’s largest partners
- Develop a high-performance, metrics-driven sales culture with strong rigor around pipeline creation, prospecting, qualification, and closed business
- Reinforce and elevate a culture rooted in quota achievement, customer-centricity, and strong cross-departmental collaboration
- Provide ongoing training to elevate product knowledge, objection handling, BoB management, and consultative selling skills
- Build and maintain executive relationships, identify and manage upsell & expansion opportunities, and negotiate complex, multi-million dollar contract renewals with high-quality Enterprise clients
- Implement strategies to help reps balance strategic, long-term account plans with monthly, quarterly, and annual quota targets
- Drive consistent outbound motion, ensuring strong prospecting activity into large multi-location and high-revenue commercial service organizations
- Manage forecasting, BoB planning, and growth targets while ensuring high-quality CRM hygiene and sales process compliance
- Work often with critical business partners across Finance, Success, Implementation, Operations, etc. to collaborate on, maintain, and execute on detailed account plans to drive maximum value creation for ServiceTitan’s largest clients
- Work closely and collaboratively with Sales Engineers on complex requirements and integrations
- Work with our Pro Development Representatives to source business for strategic accounts and with important clients
- Support reps in high-value enterprise opportunities and 7-figure contract renewals, including discovery, executive alignment, ROI positioning, and multi-stakeholder deal navigation
- Articulate ServiceTitan’s value proposition for PE-backed multi-location, multi-trade contractors—empowering organizations to leverage AI to modernize operations, improve profitability, and optimize field performance
- Support pricing negotiations and facilitate collaboration with Legal, Finance, Product, Customer Success, and Implementation teams to drive successful outcomes
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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