Customer Onboarding Manager, SafetyCulture
German Speaker
Mobile-first operations platform
Be an early applicant
Mobile-first operations platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- Native or professional level fluency in German
- Proven track record implementing software, managing projects, or consulting in a SaaS environment. Depth and quality of outcomes matter more than years on a CV
- Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them
- Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context
- Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus
- Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance
- Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers
- Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes
- Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions
- Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication
- Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work
What the job involves
- The Customer Onboarding Manager role exists to ensure every new SafetyCulture customer reaches their first value moment quickly and confidently, reducing time-to-value and early churn risk. Working within the Customer Solutions & Implementation team, this role is the primary delivery mechanism for structured, scalable onboarding across our growing customer base
- Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria
- Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage
- Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early
- Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution
- Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within SafetyCulture
- Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals
- Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum
- Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows
- What success looks like
- Customers consistently reach go-live on time, with onboarding completion rates at or above team targets
- Post-onboarding NPS and satisfaction scores reflect a positive, confidence-building experience for customers
- CSM handoffs are seamless: Customer Success Managers receive full context and need minimal re-education to continue customer momentum
- A library of scalable onboarding playbooks and templates is in active use, measurably reducing average time-to-value
- Churn risk attributable to onboarding issues is materially lower, evidenced by improved early adoption metrics and customer health scores
- Key stakeholders:
- Sales: deal handoff, alignment on customer goals, timelines, and expectations pre-onboarding
- Customer Success Managers: seamless post-onboarding transition and ongoing customer health
- Product: surfacing implementation feedback to inform roadmap priorities
- Customers: primary delivery partner and point of contact throughout the onboarding journey
- Customer Solutions & Implementation team: shared delivery standards, playbook development, and continuous improvement
Our take
Now one of Australia’s largest private tech companies, SafetyCulture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, SafetyCulture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. And its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$115.5m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $384.7m
Company benefits
- Catering: In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Drinks: Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Celebrations: Quarterly celebrations and team events, including the annual Shiplt global offsite
- Fun: Table tennis, board games, books library, and pet-friendly offices.
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
Salary benchmarks
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