Senior Technical Program Manager, Spring Health
R&D Operations
$179.1-218.6k
+ Stock options
3+ days a week in office
Personalised mental healthcare
Open for applications
Personalised mental healthcare
1001+ employees
Open for applications
$179.1-218.6k
+ Stock options
3+ days a week in office
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- This role requires a strong systems mindset and the ability to navigate ambiguity while structuring execution across multiple teams and technical domains
- Candidates located in New York City or San Francisco may work in-office at our headquarters up to three times per week
- 8+ years in technical program management and/or engineering operations within a high-performing technology org, ideally embedded in product and engineering
- Strong technical fluency: Understanding of SDLC, Agile methodologies, and experience with developer tools and workflows (e.g., Jira, Applause, CI/CD systems, DX platforms)
- Proven success in scaling engineering operations: Implementing and managing tech stacks, tooling, and operational frameworks that improve delivery velocity and engineering productivity
- Proficiency in program management and collaboration tools (e.g., Jira, Asana, Coda, Trello), with an eye toward evaluating and evolving tooling as needs change
- Exceptional communicator and collaborator, able to align executives, engineering, and cross-functional stakeholders around program goals and trade-offs
- Organized and execution-focused, with the ability to juggle competing priorities, urgent requests, and high-volume operational tasks
- Analytical, data-driven decision-maker, adept at defining and leveraging metrics to assess program health, engineering efficiency, and stakeholder satisfaction
What the job involves
- The Senior Technical Program Manager II will lead cross-functional technical initiatives that are essential to delivering scalable, high-impact product outcomes
- You’ll work closely with product managers, engineers, designers, and cross-functional stakeholders to architect, plan, and execute complex technical programs
- This role demands both technical depth and program management rigor to bridge strategy with execution and deliver measurable business impact
- Drive end-to-end technical program execution: Plan, manage, and deliver cross-functional initiatives across product, engineering, and partner teams, ensuring predictable and scalable outcomes
- Own engineering operations systems and tooling: Manage and optimize the tech stack supporting engineering productivity (e.g., Jira, Applause, internal DX tools), ensuring reliability, usability, and adoption
- Ensure senior leadership and stakeholder alignment and transparency: Drive communication across engineering, product, and business leaders, continuously integrating feedback to maximize program impact - up to executive leadership reporting and decision alignment
- Manage risks and dependencies: Proactively identify technical risks, operational inefficiencies, and cross-team blockers, and drive resolution or trade-offs
- Implement scalable processes: Establish frameworks for reporting, retrospectives, and continuous improvement that increase both delivery reliability and engineering productivity
- Enhance developer experience (DX): Partner with engineering teams to streamline workflows, reduce friction, and improve developer velocity through automation, tooling, and process improvements
- Engage executive leadership proactively and regularly to drive prioritization, strategic alignment, key decisions
- What success looks like:
- Technical programs are delivered on time and within scope, with clear milestones, owners, and measurable outcomes
- Engineering systems and tools are reliable, efficient, and widely adopted, improving visibility, reducing operational overhead, and enabling teams to move faster
- Engineering teams operate with greater efficiency, unblocked by operational issues and supported by improved developer experience
- Clear alignment to company strategy, with visibility into progress, risks, and technical trade-offs via consistent reporting
- Stakeholders trust you as a source of clarity, accountability, and operational excellence, enabling informed, fast decision-making
- Continuous improvement is embedded in culture, with tooling enhancements, automated workflows, and process refinements that drive long-term scalability
- Metrics-driven execution: Delivery velocity, roadmap completion rate, incident/defect reduction, and stakeholder satisfaction (NPS) are tracked and used to guide prioritization
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 36 more jobs at Spring Health