Technical Support Engineer, Cybereason
Cybersecurity platform
Job no longer available
Cybersecurity platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower enterprises, organizations, and businesses to run their operations with full security confidence.
Role
Who you are
- While our ideal candidate will have a 1-3 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted
- It’s crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers
- Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Excellent communication skills, both written and verbal
- Patience, empathy and genuine desire to help people
- Desire and ability to rapidly learn a wide variety of new technical skills
- Collaboration: willingness and ability to get help from team members when required, and the good judgement to know when to seek help
- Hands-on experience with troubleshooting on Windows environments (client and server)
- Hands-on experience with Network and\or Endpoint Security Products
- Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
- Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
- Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
What the job involves
- We are looking for a Technical Services Engineer to come join our ever evolving team. We are looking for someone who wants to build their career in the Cybersecurity industry
- Handle incoming support cases and calls of existing and new customers under defined SLA’s
- Find creative and outside of the box solutions to unique problems
- Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
- Work closely with the Company’s Customer Success and Sales teams, as well as our global customers across multiple territories and regions
- Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base
Our take
Cybereason is a cybersecurity endpoint detection and response platform that identifies cyber attacks. The defense platform leverages antivirus, detection and response technology with pre-emptive threat hunting to make clients future-ready against cyber attacks.
While there are a number of companies operating in this space, Cybereason has a strong track record, having helped protect customers such as Motorola, Mitsubishi and Harrods from supply-chain attacks as well as a series of high-profile ransomware attacks like those launched by DarkSide, REvil and Conti groups.
Despite a strong customer base and attracting a high level of investment, Cybereason hasn't been immune to macroeconomic conditions which have affected the overall tech sector, and it carried out a large scale restructuring near the end of 2022. After receiving Series G funding in 2023, Cyberason is expanding its customer base in the US midmarket segment and optimizing its product until market conditions turn around.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2025
$120m
LATE VC
Apr 2023
$100m
SERIES G
Total funding: $933.6m
Company benefits
- Unlimited PTO
- Health, Dental & Vision
- Snacks + Beverages (in office)
- Employee Assistance Program
- Fitness Reimbursement
- Pension/401k
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Yossi Naar
(Chief Visionary Officer)They worked as a Software Developer for 10 months before spending a combined 6 years at Gita Technologies and Kenshoo. They co-founded Cybereason in 2012.
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