Account Manager, Veriff

• Veriff is hiring a Bilingual English and Arabic speaking Account Manager - MENA for our EMEA Account Management Team with a focus on global clients within the Middle East and European regions
• We're looking for someone with a strong ability to build relationships, while understanding needs and providing solutions
• 6+ years of account management experience within the SaaS industry
• Previous experience supporting global clients particularly within the MENA and EMEA regions
• ​​Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Previous experience working in the Middle East and European regions and a good understanding of the regulatory requirements within markets/territories
• Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention
• Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams to drive adoption and ensure a closed feedback loop between Veriff Product team and our customers
• Fluent in both English and Arabic languages (written and verbal)
• A proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Knowledge and understanding of the the regulatory and compliance landscape within the MENA regions around KYC and IDV
• Highly organized and a skilled multitasker
• Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations
• Highly developed interpersonal and client-facing skills

Desirable

• As an Account Manager - MENA you will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and customer success
• You will be responsible for working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff
• Ensuring growth and product utilization within our customer base
• This position will play a central role in maximizing relationships with our key strategic clients
• Identifying new use cases and opportunities to add value with customers
• Understanding customer integrations, technical set up, ensuring each set up is optimised for each customer use case
• Working with Product Management and Engineering to provide feedback from the field and represent the customer perspective with the goal of developing a more robust and innovative core product
• Developing trust relationships with our customers
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed