Enterprise Account Manager, Patch
$160k
With eligibility for additional commission
Climate action platform
Job no longer available
Climate action platform
101-200 employees
Job no longer available
$160k
With eligibility for additional commission
101-200 employees
Company mission
Patch's mission is to rebalance the planet.
Role
Who you are
- You are an experienced customer success leader with a history of building out strategies and teams from scratch
- You have a proven track record of consistently achieving customer success targets and motivating teams to exceed goals for strategic and enterprise customers
- You are willing to roll up your sleeves and be a team of one as you build a strategy
- You have deep knowledge of large enterprise post-sales motion
- You have experience in building or being part of a scaling CS team at a fast-growth company
- You are an empathetic listener and communicator who can effectively partner with internal and external stakeholders
- You know or are interested in continuously learning more about climate action and carbon markets
- You are willing and able to travel occasionally to client locations to build and support relationships
- You are willing and able to work out of the San Francisco, California office a few days a week
What the job involves
- As Director of Customer Success, you will have the opportunity to build out our customer success strategy for our diverse product lines
- You will also directly manage some of our most strategic customers, drive efficiency in our existing onboarding processes, continuously refine and iterate on our customer success playbook, and collaborate closely with sales, marketing, product, and engineering teams to ensure we consistently exceed customer expectations
- Reporting directly to the Chief Revenue Officer, you will play a pivotal role in shaping our next phase of growth
- You should be energized by the fast-paced startup environment, thrive in a hands-on role, and enjoy working with a team of humble, high-performing individuals
- You’ll get the opportunity to build out Patch’s customer success strategy from the ground up
- You will start as a team of one, with the possibility of growing a team that you will manage
- You’ll drive efficiencies and repeatability in our onboarding process, with a particular focus on strategic-level customers
- You’ll help shepherd our largest most strategic deals to renewal
- You’ll cultivate and nurture relationships with key strategic customers
- You’ll be the voice of the customer, listen to their needs, and systematically bring detailed feedback to the internal team to help inform product roadmap and priorities
- You’ll collaborate directly with the Revenue Operations team to drive customer success forecasts, targets, and goals
Our take
Offsetting climate emissions is a huge priority for businesses, with motives including conducting sustainable business, meeting government regulations, improving brand image, and saving finances. However, the discovery and logistic process of getting involved with climate action projects can be difficult to navigate.
Patch provides a climate action platform that aims to help businesses meet their carbon footprint goals through a carbon removal project marketplace. In addition to being able to financially contribute to such services, companies can also use Patch's API to embed carbon footprint estimation and removal tools in their product, facilitating climate action through every transaction.
There are many climate action projects that businesses can contribute to financially, but it can be difficult to discover them, and Patch has been smart to make this process simpler. The company is also expanding outside of carbon removal projects, offering projects on its marketplace concerning regenerative agriculture, solar farms, enhanced weathering, and kelp farming. Funds raised by Patch are cited to support hiring and growth, as well as helping to accelerate the development of its technology.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2022
$55m
SERIES B
Sep 2021
$20.8m
SERIES A
Total funding: $81.5m
Company benefits
- Work with the most talented team in climate tech
- Meaningful equity
- Monthly wellness stipend for mental and physical health
- Remote-first, asynchronous work culture
- Time-off as needed vacation policy
- Generous parental leave policy
Company HQ
Hayes Valley, San Francisco, CA
Leadership
Brennan Spellacy
(Co-Founder & CEO)Experience as a Web Developer for McGill University. Senior Product Manager and Software Engineer for Sonder Inc. from 2016 to 2020.
Aaron Grunfeld
(Co-Founder)Experience as Team Leade of Revenue, Operations, and Growth for Sonder Inc. from 2014 to 2020.
Salary benchmarks
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