IT Support Engineer, Faire
$98-135k
+ Equity
More information about location
3 days a week in office
Online wholesale marketplace
Be an early applicant
Online wholesale marketplace
1001+ employees
Be an early applicant
$98-135k
+ Equity
More information about location
3 days a week in office
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- While you’ll be responsible for hands-on troubleshooting and equipment provisioning, we’re looking for someone who approaches problems with an engineering mindset - someone curious, proactive, and focused on impact
- 3+ years in an IT support or technical operations role, preferably in a high-growth or fast-paced environment
- Strong diagnostic and troubleshooting skills across macOS and cloud-based business tools
- Ability to work independently and proactively to identify solutions
- Takes a thoughtful approach to problem-solving, focusing on long-term solutions rather than quick fixes
- Excellent communication and organizational skills; able to clearly convey technical information to both technical and non-technical stakeholders
- Experience supporting A/V and conference room systems (Zoom Rooms)
- Demonstrated ownership mindset and a proactive approach to problem-solving
- Strong knowledge of networking troubleshooting
- Experience with enterprise IT platforms such as Fleet, Okta, Atlassian, Google Workspace, and Slack
- Comfortable lifting up to 20kg
- Ability to travel within North America and Europe as needed, and to adjust work hours occasionally to support international collaboration
What the job involves
- Faire is looking for an IT Support Engineer to join our IT Operations team in San Francisco
- In this role, you'll deliver high-quality technical support to our employees while helping to scale and streamline IT services through automation, documentation, and process improvements
- This is more than a traditional support role. You’ll help design and improve support workflows, identify and resolve recurring issues, and work closely with our IT Engineering team to enhance our internal tools
- Serve as a point of contact for IT support for the San Francisco office and act as a global escalation point for complex or high-impact issues
- Troubleshoot and resolve technical problems involving macOS devices, SaaS applications (Google Workspace, Slack, Atlassian, etc.), networking,A/V systems, and internal tools
- Develop and document efficient, repeatable support workflows that improve employee experience and reduce manual effort
- Create lightweight tools and automations (e.g., Python scripts, Jira automations) to improve IT team efficiency and service quality
- Implement modern AI tooling to improve our service quality, speed, and accuracy
- Collaborate with IT Engineering to escalate issues, provide feedback, and contribute to improving the reliability and supportability of systems and tools
- Get to the bottom of issues through root cause analysis
- Contribute to internal documentation and end-user guides to enable self-service and reduce support load
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder 7 Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
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