Customer Success Manager, Udacity
Talent transformation platform for upskilling in tech
Job no longer available
Talent transformation platform for upskilling in tech
1001+ employees
Job no longer available
1001+ employees
Company mission
To make lifelong learning more equitable and inclusive.
Role
Who you are
- 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. Software or education experience a benefit
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
- Strong interpersonal skills and experience building internal and external relationships
- Consistent track record of highly-professional customer service in a fast paced, dynamic environment
- Diplomacy, tact, and poise under pressure when working through customer issues
What the job involves
- Our Enterprise Customer Success team is responsible for helping companies and their employees realize the power of Udacity’s training at scale
- You will help leading companies empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale
- We're looking for someone who has a proven track record of providing highly-professional customer service to executives and managers at Fortune 1,000 companies, and can excel in a fast-paced startup environment
- We help to shape early-stage qualification activity, set up customers for success with a great onboarding experience, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction
- Empathize with every aspect of the customer experience, putting customers' needs first
- Guide and coach customer executives, managers and employees with a dedicated customer success process
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
- Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient
- Identify common customer challenges and actively suggest better solutions
- Partner with Udacity's Sales team to help them be more effective
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets
- Help drive customer references and case studies
Our take
Udacity is connecting education to jobs by providing students with skills to advance careers. Its revenue-driving 'Nanodegree' programs provide credentials to individuals earned through a series of online courses and projects from self-driving cars to digital marketing.
By partnering with leading technology companies to learn how technology is transforming industries, Udacity can teach the critical tech skills that companies are looking for in their workforce. With their powerful and flexible digital education platform, even the busiest learners can prepare themselves to take on the most in-demand tech roles.
The company sets itself apart from other online open course providers like Udemy, Goodwill or edX by focusing on industry-specific skills identified by tech companies themselves. In 2025, it expanded its education portfolio by launching a fully accredited Master of Science in Artificial Intelligence degree in partnership with Woolf, allowing learners to ear a formal graduate credential built on its project-based curriculum and its recognized across many countries.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2015
$105m
SERIES D
Sep 2014
$35m
SERIES C
Total funding: $160m
Company HQ
Mountain View, CA
Leadership
Kai Roemmelt
(CEO)Previously, Kai spent 14 years at Bertelsmann SE & Co. While there, he held a number of roles, including COO/CFO of Hotchalk and Executive VP of Bertelsmann Education Group.
James Richards
(CTO)James joined Udacity in 2016 as a Director of Engineering. He then moved into the role of VP of Engineering in 2018 and CTO in 2019. Prior to Udacity, he held Software Engineering roles at Google and LinkedIn.
Victoria Papalian
(COO)Victoria joined Udacity in 2022 as a GM of Consumer and Operations, moving into the role of COO in 2024. Prior to Udacity, she was part of the Product Innovation Team at Ritual, part of the Investment Team at 500 Global, and Head of Business Operations at Workera.
Matt Franks
(CRO)Matt joined Udacity in 2024 as an SVP of Global Enterprise Sales and Customer Success before moving into the role of CRO in 2025. Prior to Udacity, he worked in AVP Enterprise Sales, West and Canada at Skillsoft and as a Regional Director of Enterprise Acquisition Central & West at Pluralsight.
Ed Stevenson
(CGO)Ed joined Udacity in 2024 as an SVP of Growth, moving into the role of CGO in 2025. Prior to Udacity, he was an VP of Sales at Fiducia, CEO at SonderPods, and VP of Strategic Alliances at Sojern.
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