Customer Success Manager, Udacity
Talent transformation platform for upskilling in tech
Be an early applicant
Talent transformation platform for upskilling in tech
1001+ employees
Be an early applicant
1001+ employees
Company mission
To equip professionals and organizations to excel in some of the world’s most exciting disciplines by creating the next level of job-ready digital talent.
Role
Who you are
- 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. Software or education experience a benefit
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
- Strong interpersonal skills and experience building internal and external relationships
- Consistent track record of highly-professional customer service in a fast paced, dynamic environment
- Diplomacy, tact, and poise under pressure when working through customer issues
What the job involves
- Our Enterprise Customer Success team is responsible for helping companies and their employees realize the power of Udacity’s training at scale
- You will help leading companies empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale
- We're looking for someone who has a proven track record of providing highly-professional customer service to executives and managers at Fortune 1,000 companies, and can excel in a fast-paced startup environment
- We help to shape early-stage qualification activity, set up customers for success with a great onboarding experience, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction
- Empathize with every aspect of the customer experience, putting customers' needs first
- Guide and coach customer executives, managers and employees with a dedicated customer success process
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
- Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient
- Identify common customer challenges and actively suggest better solutions
- Partner with Udacity's Sales team to help them be more effective
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets
- Help drive customer references and case studies
Our take
Udacity is connecting education to jobs by providing students with skills to advance careers. Its revenue-driving 'Nanodegree' programs provide credentials to individuals earned through a series of online courses and projects from self-driving cars to digital marketing.
By partnering with leading technology companies to learn how technology is transforming industries, Udacity can teach the critical tech skills that companies are looking for in their workforce. With their powerful and flexible digital education platform, even the busiest learners can prepare themselves to take on the most in-demand tech roles.
The company sets itself apart from other online open course providers like Udemy, Goodwill or edX by focusing on industry-specific skills identified by tech companies themselves. In 2023, it launched the Udacity Management Platform for organizations, with capabilities including highlighting urgent learning tasks and displaying usage data, to further enhance its utility.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
30% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2015
$105m
SERIES D
Sep 2014
$35m
SERIES C
Total funding: $160m
Company benefits
- Health, dental, and vision benefits (no-premium)
- 401K
- FSA
- Monthly wellness stipend (gym memberships, work-out gear, etc.)
- Reimbursements for conferences, classes, and seminars
- Flexible work hours
- Unlimited vacation
- Paid parental leave
Company values
- Students First - The student and their needs are at the center of everything we do in order to upskill as efficiently as possible
- Better Together - We are highly collaborative as a team and are committed to a diverse, inclusive workplace free of judgment, bias or discrimination
- Entrepreneurial - We act with a high sense of urgency and eliminate unnecessary rules, process and bureaucracy to promote innovation
- Data Driven - We are intellectually curious. We dig deep. We always ask why. We make hard decisions in the face of ambiguity, are unafraid to fail fast, and move forward
- Candid & Direct - We share direct and constructive feedback and consider all important perspectives before committing to a decision
- Talent Obsessed - We strive to increase talent density continuously and reward exceptional performance. So, we promote based on what we do, not how long we’re in a role
Company HQ
Mountain View, CA
Articles
Leadership
Sebastian Thrun
(Chairman)Previously a professor of computer science at Stanford University. This experience encouraged him to found Udacity before he founded flying-car company Kitty Hawk of which he is currently CEO.
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