Technical Solutions Engineer, Tatum

• Solid experience with REST APIs, RPC calls, and tools like Postman
• You’ve worked with OpenAPI (OAS) and know how to write or improve developer docs
• Familiar with Git (bonus if you’re GitHub-savvy)
• Docker? Nice to have!
• You can read code—TypeScript is a plus, but not a must
• Experience using Grafana/Loki/GCP logging to debug live systems, building and refining Dashboards
• You get blockchain basics: UTXO vs. account models, private keys, mnemonics…
• You’re great at explaining technical stuff in a simple, friendly way
• Fluent in English (written + spoken)
• A strong sense of ownership, high autonomy, attention to detail, and love for high-quality work
• Comfortable with flexible hours, including the occasional weekend or holiday
• You’re curious, proactive, and excited to grow in the blockchain space
• A commercial mindset—you understand how support connects to business goals

Desirable

• We’re looking for a Technical Solutions Engineer ( 2nd level ) to bridge the gap between customers, engineering, and sales teams
• You’ll be at the heart of our operations, ensuring a seamless tech support experience and driving customer success
• Be the first line of (awesome) support, helping users solve technical issues and ensuring they have a great experience with us
• Troubleshoot REST and RPC API calls in the blockchain space—become the go-to expert our customers trust
• Use tools like Postman, GCP, and Grafana to investigate, test, and resolve issues
• Keep our documentation up-to-date and crystal clear (we use and OpenAPI)
• Respond to questions via Freshdesk and Live Chat, always with empathy and clarity
• Work closely with Engineering, Product, Sales, and Marketing to share feedback, fix bugs, and improve the customer journey
• Help create a feedback loop that turns real-world issues into better products
• Spot patterns in tickets and suggest improvements—we love people who think ahead