Technical Support Engineer, Tatum

• ✅ Hands-on troubleshooting ability—you’re comfortable experimenting and figuring things out
• ✅ A flexible, learning-oriented mindset—you can adapt quickly and pick up new technologies on the go
• ✅ Strong problem-solving skills—you enjoy tackling challenges from multiple angles
• ✅ Excellent communication—you can break down complex issues in a clear and customer-friendly manner
• ✅ A proactive and customer-first approach—you thrive in a role that combines tech skills with human interaction
• ✅ A solid understanding of blockchain fundamentals, including UTXO/EVMs, PrivateKeys, Mnemonics, and more, to effectively assist customers and troubleshoot technical issues

Desirable

• We’re looking for a Technical Support Engineer ( 2nd level ) to bridge the gap between customers, engineering, and sales teams
• You’ll be at the heart of our operations, ensuring a seamless tech support experience and driving customer success
• Take ownership of technical issues and provide clear, effective solutions to customers
• Diagnose, troubleshoot, and resolve complex issues related to APIs, blockchain technologies, and infrastructure
• Work with a variety of technologies, but more importantly, be eager to learn and adapt as tools evolve
• Document technical knowledge, best practices, and troubleshooting steps in ReadMe.com and Open API documentation
• Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms
• Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption
• Analyze and debug logs using GCP, Grafana, and other monitoring tools