City Operations Manager, Bird
Electric vehicle sharing platform
Open for applications
Electric vehicle sharing platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make cities more livable by reducing car usage, traffic, and carbon emissions.
Role
Who you are
- We need a strategic critical thinker who can start at thirty thousand feet and then dive deep into the details to ensure full alignment between strategy, execution, and outcomes.
- The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to clearly communicate and present information to seek buy-in
- 2+ years of relevant experience, at least 1+ year experience managing team members
- Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role
- Engaging communicator with the ability to connect with senior leaders as well as motivate teams
- Excels at building networks and liaising with external partners and city stakeholders
- Strong Excel / data management skills
- Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
- Ability to simplify difficult problems into actionable and solvable tasks
- Data-driven by nature, strong attention to detail, and obsessed with process improvement
- Comfortable learning and adapting to new concepts and using new tools
What the job involves
- You will work with our Regional Operations leadership to manage our business in a series of small markets, including full P&L ownership, vendor and stakeholder relationship management as well as key strategic project delivery.
- Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team
- Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics
- Use data to optimize processes, creatively solve problems, and track results
- Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties
- Work on continuous growth, as well as local campaigns and initiatives to improve market share
- Manage costs, with a keen eye on profitability and positive margins
- Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets
- Problem solve - prioritize tasks, and overcome obstacles that come your way
- Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback
- Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently
- Be part of the Bird culture - build a fun, inclusive, and safe workplace
Our take
The demand for more eco-friendly urban transit solutions has been on the rise for a while now, and Bird is one of the companies that has answered this call. The company supplies lightweight, speed-capped electric vehicles for city travel - such as bikes and scooters.
Competition in the space has been famously fierce, but at one point Bird was one of the biggest companies of its kind. It was active in more that 450 cities worldwide, though it has since hit a rough patch. This saw the company exiting dozens of markets and ultimately declaring bankruptcy in 2023.
The company is now restructuring in hopes it can regain its footing, strengthen its balance sheet and position itself for long-term sustainable growth. Interestingly, Bird Canada was not part of its parent company's filing and continues operations as before.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2021
$208m
LATE VC
Jan 2020
$75m
SERIES D
Total funding: $973m
Company benefits
- Wellness stipend and a resource for personal and professional development
- Generous time off and parental leave
- Health and childcare savings options
- Free Bird credits
- Work from home opportunities + Stipend of $100/month
- Health insurance
Company HQ
Downtown, Santa Monica, CA
Leadership
Travis VanderZanden
(Founder & Chairman)Previously worked as COO of Lyft and VP of Global Driver Growth at Uber. Co-founder & former CEO of Cherry.com.
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