Customer Support Specialist, Sift
$38.6-52.3k
OTE
Fraud prevention
Job no longer available
Fraud prevention
201-500 employees
Job no longer available
$38.6-52.3k
OTE
201-500 employees
Company mission
Sift's mission is to help everyone trust the internet.
Role
Who you are
- Experience: 1-2 years of experience in technical troubleshooting of a business application, preferably supporting a software as a service (SaaS) platform preferred
- Global Customer Interaction: Experience working directly with customers on a global scale, demonstrating your ability to address diverse customer needs
- Positive Attitude: Possess an energetic, enthusiastic, and "can do" attitude, with a passion for solving problems and delivering exceptional customer service
- Detail-oriented: Be highly detail-oriented, ensuring that all customer issues are thoroughly investigated and resolved
- Customer-centric: Have a genuine passion for helping customers and a commitment to ensuring their success
What the job involves
- Provide technical support to worldwide customers
- Troubleshoot Incidents: Investigate and resolve product-related incidents to full resolution or escalate them through appropriate channels when necessary
- Incident Queue Management: Maintain an individual incident queue, ensuring timely and accurate updates and communications with both customers and internal resources
- Customer Engagement: Answer customer inquiries, engage in discussions with customers on Sifters (our online customer community), and assist them in finding solutions to their challenges
- Knowledge Base Articles: Contribute to the development of customer-facing knowledge base articles to empower customers with self-help resources
Our take
As eCommerce sales are growing, so - unfortunately - is payment fraud. In a landscape where over 80% of first-time shoppers with smaller merchants are concerned about data security, retailers have to find ways to earn trust.
Sift is one company that sets out to prevent digital fraud by verifying customer identities and payment methods. It gives its clients, that include Twitter, McDonalds, Harry’s, DoorDash and Poshmark, the ability to confidently gain trust from their customers.
Worldwide, Sift serves tens of thousands of websites and apps. Building on its growth and successful fundraising efforts, the company acquired longtime partner Chargeback, and has now made a partnership with payabl to bring AI-driven fraud prevention to European merchants.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2021
$50m
SERIES E
Mar 2018
$53m
SERIES D
Total funding: $156.8m
Company benefits
- Competitive total compensation package
- 401k plan
- Medical, dental and vision coverage
- Wellness reimbursement
- Education reimbursement
- Flexible time off
Company HQ
Financial District, San Francisco, CA
Leadership
Jason Tan
(Executive Chair & Founder)Having studied at the University of Washington, Jason spent almost 3 years as a Zillow Software Design Engineer, before joining Optify and working as CTO of BuzzLabs for a year. They founded Sift in June 2011, serving initially as CEO and since January 2021 as Executive Chairman.
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