Director of Account Management, AlphaSense
Corporate
$152-190k
Travel as needed
Market intelligence and search platform
Be an early applicant
Market intelligence and search platform
1001+ employees
Be an early applicant
$152-190k
Travel as needed
1001+ employees
Company mission
AlphaSense's mission is to organise the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- We’re looking for a data-driven leader with strong management experience who is eager to scale the Account Management function and drive AlphaSense’s continued success
- Proven Leader: You’ve successfully managed teams and are passionate about developing your people
- Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes
- Customer-Centric: You measure success by the success of your customers and inspire your team to do the same
- Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback
- Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow
- Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations
- Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed
- Effective Communicator: You can break down complex data into actionable insights and communicate them clearly
- 10+ years of experience in sales, account management, or client success, with at least 5 years in people management
- Have experience working seven-figure deals, strategic account servicing and renewal negotiations
- Strong aptitude for learning, particularly in a technical SaaS environment
- Experience operationalizing the customer journey
- Confident, consultative, and client-facing professional with a proactive personality
- Ability to thrive in a dynamic, entrepreneurial environment
- Strong rapport-building skills and a positive, energetic attitude
- Excellent oral, written, and presentation skills
- Great time management skills, even under pressure
- Willingness to travel as needed
What the job involves
- Our Customer Success team is made up of two distinct roles: Customer Success Managers and Account Managers. Customer Success Managers focus on driving product adoption and client outcomes, while Account Managers own and manage commercial relationships and identify growth opportunities
- These teams partner to support a wide range of client personas from Fortune 5000 companies
- We act as consultative partners, helping clients solve challenges using our product and ensuring they have the data needed to make informed decisions. Our goal is to retain customers, maximize product usage, and grow relationships over time
- The Director of Account Management will lead a team of 8-10 Account Managers, playing a critical role in driving renewals and expanding customer relationships
- This leader will guide the team to exceed retention targets, uncover growth opportunities, and partner closely with Customer Success to deliver long-term client value
- Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals
- Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption
- Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data
- Coach and mentor your team on call coaching, best practices, and accountability
- Provide visibility into your team’s performance to leadership
- Recruit top talent to build your growing team
- Collaborate with sales to drive successful growth outcomes
Our take
Manual research can be a serious pain: financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field, AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it has now set its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company HQ
Union Square, New York, NY
Leadership
Jaakko Kokko
(Co-Founder & CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(Co-Founder & CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
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