Expert Agent Builder, Salesforce

• 8+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions. Strong background in Computer Science or a related engineering discipline
• Expert-level proficiency in one or more programming languages (e.g., Java, Apex, JavaScript, Python). Deep knowledge of object-oriented programming and databases
• Experience building applications with modern web component frameworks like React, Angular, or LWC
• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including:
• Integrating LLMs and applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex)
• Developing custom agentic frameworks and systems
• Deep understanding of machine learning and natural language processing
• Expertise in prompt engineering, advanced RAG (Retrieval-Augmented Generation) strategies, and defining/automating rigorous evaluation and testing frameworks for LLM outputs and agentic workflows
• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)
• Proven experience in automated testing, including unit and functional testing, and the ability to develop test strategies and design automation frameworks
• Excellent interpersonal skills with the ability to collaborate effectively with people from various backgrounds and levels of expertise
• Track record of innovation and problem solving to find creative technical solutions to new and unforeseen business problems
• Ability to travel 30% of the time, as needed to customer sites

Desirable

• We are seeking a highly accomplished technologist to join our Forward Deployed Engineering Team as an Expert Agent Builder
• This role represents the pinnacle of AI technical expertise, focusing on architecting, designing, and building the most complex and sophisticated agentic systems to solve our customers' most difficult challenges
• You will be the technical conscience and thought leader, translating ambiguous customer needs into concrete, executable AI solutions
• You will not only connect agents to systems but also orchestrate a collaborative network of specialized AI agents, ensuring they work together seamlessly to solve complex business problems
• You will drive transformative AI solutions by tackling the technical frontier of intelligent automation. You will build first of their kind best in class experiences for the world’s biggest brands - including headless agent automations, dynamic AI driven custom user interfaces, and complex multi-agent solutions
• This demands unparalleled software development mastery, deep software architecture skills, and a relentless focus on implementing engineering best practices to deliver maximum tangible value in dynamic, real-world enterprise environments
• This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond
• Define Agentic Architecture: Design, architect, and hands-on develop the most difficult and bespoke agentic AI solutions that leverage the full power of the Agentforce platform and integrate with complex enterprise systems to solve critical customer challenges
• Build and Deploy Agent Systems: Apply extensive hands-on experience to integrate Large Language Models (LLMs) and expertly utilize agent-building and orchestration frameworks (e.g., Agentforce, LangChain, LlamaIndex) to implement and deploy complex agent-based solutions
• Lead Engineering Best Practices: Master our development process, culture, and code base, then define, improve, and enforce engineering best practices for code quality, scalability, and security across all deployed agentic solutions
• Drive Platform Customization: Utilize significant direct experience with the Salesforce platform to perform advanced configuration, customization, and complex development necessary to support and integrate agentic solutions
• Develop Data & Integration Solutions: Design strategic data models and build efficient processing pipelines to ensure data is ready, optimized, and secure for advanced AI applications
• Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, serving as the ultimate go-to expert for advanced agent orchestration and intricate data integration issues
• Drive Agentforce Innovation: Become the foremost expert in our innovative Agentforce platform, leading the development of custom intelligent agents and influencing future product enhancements based on deep field insights
• Undertake Continuous Learning: Maintain expertise in the latest AI advancements, both within the company and the wider industry, and proactively seek opportunities to integrate this knowledge for product and process innovation