Focus Member Coordinator, SafeRide Health
Office located in Remote, Texas (Remote)
Technology-driven platform improving access to non-emergency medical transportation
Posted today
Technology-driven platform improving access to non-emergency medical transportation
201-500 employees
Posted today
Office located in Remote, Texas (Remote)
201-500 employees
Company mission
We transform health outcomes for America’s most vulnerable by ensuring access to life-sustaining healthcare.
Role
Who you are
- High school diploma or equivalent
- Strong communication skills (verbal, written, and phone-based)
- Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions
- Proven ability to manage multiple priorities in a fast-paced environment
Desirable
- Associate’s degree in Healthcare, Communications, or related discipline
- Familiarity with dashboards, reporting tools, or CRM systems
- Prior exposure to working with vulnerable or high-acuity populations
- Experience in healthcare services, transportation coordination, or member services
What the job involves
- At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations
- As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model
- This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed
- You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care. By collaborating closely with routing, network, and operations teams, you will play a direct role in protecting access to care for those who need it most
- White-Glove Member Support:
- Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency
- Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations
- Provide real-time assistance through the Focus Member phone line, addressing inquiries and mobility accommodations with tact and professionalism
- Dashboard & Data Management:
- Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates
- Identify and escalate errors, discrepancies, or potential service issues
- Maintain accurate records to ensure continuity and quality of service
- Cross-Team Collaboration:
- Partner with Routing, Network, and Member Services teams to resolve issues before they impact members
- Share insights and feedback to improve workflows and enhance member experience
- Ensure consistent, clear communication across all stakeholders supporting Focus Members
- Advocacy & Mission Alignment:
- Act as an advocate for Focus Members, ensuring their needs are prioritized in line with SafeRide’s mission
- Uphold SafeRide’s standards of compassion, professionalism, and member-first service delivery
Our take
Access to non-emergency medical transportation (NEMT) is a key component of the patient experience, with poor transport options responsible for people not being able to receive life-sustaining services. SafeRide Health is focussed on improving NEMT through digitization - with a network of connected transport operators and the technology for health providers to optimise NEMT for clients.
SafeRide's platform is highly customizable by design so it can meet the needs of any Medicaid and Medicare Advantage plan or benefits structure. Through the company's technology, users can book a ride in minutes across a variety of channels, and it also provides analysis to support continuous, data-driven improvements.
Having raised significant funding in 2023, the company is embarking on a period of scaling and growth. It will also invest in AI and other self-service tools to improve the member experience, as it expands its national network to serve more of the millions of people who need access to NEMT in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
60% female employees
Company
Funding (1 round)
Aug 2017
$2.8m
SEED
Total funding: $2.8m
Company benefits
- We Invest in You: Competitive pay, annual bonus opportunities, and equity options mean you share in our success.
- Health Comes First: Comprehensive medical, dental, and vision coverage for you and your family—plus programs to support your mental and physical well-being.
- Flexibility to Do Your Best Work: We’re remote-first, giving you the freedom to work where and when you’re most effective.
- Time for What Matters: Generous PTO, holidays, and parental leave help you recharge and be there for life’s important moments.
- Grow With Us: Training, mentorship, and opportunities to explore new roles so you can keep building your career here.
- Celebrated, Always: We notice the wins—big and small—and celebrate your impact along the way.
- Purpose You Can Feel: Every project and every task here connects to improving access to care for the people who need it most.
Company values
- Take the Wheel: We take action. When faced with a problem, take the wheel, identify and drive the solution, and then share it with your team
- Set Your Course: We are challenging the status quo. We have the team, the technology, the resources, and the mandate to rethink healthcare and put the member first. Blaze the path forward
- Lead with Compassion: SafeRide Health is powered by trust, empathy, and kindness. Every day, we provide unwavering support to our members, suppliers, clients, and teams that empowers them to lead their best lives
- Act with Integrity: We do what’s right for our members. Our actions demonstrate honesty, respect, transparency, and reliability, no matter who’s watching
Company HQ
18302 Talavera Ridge, San Antonio, TX
Leadership
Robbins Schrader
(Co-Founder & CEO)Robbins Schrader, Co-Founder & CEO of SafeRide Health, brings healthcare and consulting expertise to scale teams, modernize industries, and expand care access for underserved populations.
Ben Salter
(Co-Founder & Chief Product Officer)Ben Salter, Co-Founder & Chief Product Officer at SafeRide Health, leverages 15+ years in analytics, strategy, and product management to deliver user-focused, revenue-generating solutions.
Whit Schrader
(Co-Founder & VP, Operations Transformation)Whit Schrader, Co-Founder of SafeRide Health, grew the company to $500M+ revenue, built its product and routing platforms, and developed a national transport network for Medicare and Medicaid members.
Brian Gebhardt
(Chief Operations Officer)Brian Gebhardt, COO of SafeRide Health, is a results-driven leader with 20+ years in operations, strategy, and growth, holding an MBA from Harvard and a BS from West Point.
Andy Auerbach
(Chief Commercial Officer)Andy Auerbach, Chief Commercial Officer at SafeRide Health, leads go-to-market strategy, driving innovation in medical transportation and expanding patient access to care nationwide.
Debi Lindquist, CPA
(Chief Finacial Officer)Debi Lidquist, CPA, CFO of SafeRide Health, has 20+ years in healthcare finance, leading Series B & C raises, scaling teams, and driving growth with a servant-leadership approach.
Hillary Reynolds, SPHR
(VP, People & Enterprise Services)Hillary Reynolds, VP of People & Enterprise Services at SafeRide Health, leads HR, IT, Facilities, and Culture, building resilient teams and human-centered workplaces across industries.
Devin Wheeler
(General Counsel & Compliance Officer)Devin Wheeler, General Counsel & Compliance Officer at SafeRide Health, oversees legal, compliance, and privacy, leveraging 9+ years in healthcare with CIPP/US certification and an MBA.
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