Internal Communications Manager, Wayfair
More information about location
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Wayfair is seeking a strong communicator and natural storyteller to join its Internal Communications team
- We are looking for an energetic and highly motivated communications professional who thrives in a fast-paced environment, can manage multiple projects under tight deadlines, and is passionate about corporate storytelling
- The ideal candidate is curious, self-driven, and has a strong desire to inform and engage a diverse employee base
- Bachelor’s degree with minimum 5+ years of experience in corporate communications; experience in HR/Talent communications a plus
- Exceptional written and oral communication skills
- Strong attention to detail; carefully and consistently proofs own work
- Superior organizational skills and proven ability to quickly learn and understand complex topics
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Critical thinker who is flexible and open to change and new information
- The confidence and maturity to interact with senior leaders
- Positive, people-oriented, and energetic attitude
What the job involves
- This is an exciting opportunity to lead internal communications efforts aimed at informing and engaging our global workforce
- The role will involve working cross-functionally with key stakeholders across departments such as Talent, Commercial, Tech, Finance, DEI, Social Impact, and more
- The position also includes the management and development of a direct report
- The role reports into the Head of Corporate Communications and is based at the company’s headquarters in Boston
- Internal Communications Program Support: Lead the overall support of the internal communications program, ensuring alignment with company objectives and culture
- Editorial Calendar Management: Oversee and contribute to the internal editorial calendar, ensuring timely and effective communication
- Channel Ownership: Own and maintain key internal communication channels, including the company intranet, newsletters and emails
- All Company Meetings: Lead the development and execution of quarterly all company meetings
- Leadership Messaging: Collaborate with senior leaders to craft clear and impactful messaging for executive announcements, town halls, and other leadership communications
- Talent Communications: Partner with the Talent team to manage critical updates, including open enrollment, benefits, performance cycles, and employee surveys
- Engagement Initiatives: Design and implement initiatives that enhance employee morale, celebrate company achievements, and reinforce organizational values
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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