Compliance Officer, Tucows
CA$68.9-76.6k
Keeping the internet open and connected
Job no longer available
Keeping the internet open and connected
501-1000 employees
Job no longer available
CA$68.9-76.6k
501-1000 employees
Company mission
To make the Internet better by helping people access the open Internet, narrowing the digital divide, and supporting fairness and equality.
Role
Who you are
- Knowledge of basic office tools (word processing, spreadsheets, calendar) Internet technologies: email, browsers, VPN, DIG tools, etc
- Ability to use critical and analytical thinking to properly identify and assess risks and evaluate issues from a non-linear perspective
- Ability to solve complex problems rapidly, effectively and resourcefully
- Broad understanding of DNS Abuse and other forms of online abuse
- Ability to exercise ethical responsibility when dealing with online abuse like CSAM, terrorism, and pharma issues
- Be able to identify areas needing improvement and develop and suggest risk management strategies
- Must be able to work independently and be comfortable working autonomously, taking issues from inception to completion, while keeping customers updated on progress in a professional manner
- Must know when to escalate issues, internally and externally
- Excellent verbal and written communication skills
- Minimum of one to two years experience at a domains-related business
- Completion of post-secondary studies in administration, business, or information technology; minimum successful completion of high school
- Minimum of one to two years experience in a customer support-related environment, providing support to customers via phone and email
- Desire for ongoing learning and development
What the job involves
- The Tucows Domains Compliance Officer reports to the Director of Compliance and helps ensure that all Tucows Domains businesses and their respective resellers network remain compliant with ICANN policies, registry contracts, and various international requirements
- They help to make the Internet better by managing and responding to end-customer concerns where the reseller has not met their contractual requirements and working with resellers directly to help them maintain a stable, secure, and resilient namespace
- The Compliance Officer works with inquiries concerning Tucows’ Whois privacy products as well as with lawyers and law enforcement to help stop the malefactors
- They will interact with all departments internally at Tucows, primarily with the Sales and Support teams
- They will also communicate with various external organizations (e.g. ICANN, registries, other registrars, law enforcement agencies, lawyers, and internal and external network abuse teams)
- They will also communicate with various external organizations (e.g. ICANN, registries, other registrars, law enforcement agencies, lawyers, and internal and external network abuse teams)
Our take
Tucows is dedicated to keeping the internet open, accessible, and connected. The company operates through three subsidiaries; Tucows Domains, the world's second-largest domain registrar and reseller; Ting Internet, a high-speed fiber internet provider; and Wavelo, a telecome SaaS platform for communication service providers. Together, these businesses for a robust ecosystem supporting internet infrastructure worldwide.
The company's technology helps hundreds of thousands of companies around the globe, and its services have earned multiple awards for innovation and reliability. And in recent years, Tucows has experienced substantial growth, expanding operations into new markets while optimizing and developing its offerings to meet evolving customer needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Become your best self: Growth is the constant at Tucows. We offer a robust learning and development program that gives access to fantastic peer lead technical training, opportunities to work on cross-functional projects, and a flexible, annual learning reimbursement fund.
- Mental health benefits: We partner with awesome people and companies (both internally and externally) to provide herd members with accessible and timely mental health services and preventative care.
- A supportive environment: From employee resource groups (ERGs), access to training sessions, workshops, and online resources, we aim to foster an environment that ensures you get the support you need when you need it.
- Take care of your Herd: Whether you’re planning on starting or growing your own herd, we offer family/fertility planning support, parental and adoptive leave, and top-up dollars.
- More time for me time: Plan for your vacation early! All employees start with three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season to ensure that you have time for what matters most.
- Your future starts here: From stock options to retirement savings plan contributions, we’ve built programs that support your financial future. Are you looking to kickstart a new career? At Tucows, we pride ourselves on plenty of internal opportunities that can help you grow in your career or kickstart a new one!
Company HQ
Liberty Village, Toronto, ON
Leadership
Elliot Noss
(CEO)Current CEO of Ting, Tucows' high-speed fiber internet service subsidiary. They are also involved in ICANN, to promote and protect an Open Internet around the world.
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