IT Helpdesk Technician, Sardine

• 2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus)
• Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support
• Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows
• Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience
• A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff

Desirable

• As an IT Helpdesk Technician at Sardine, you’ll support the systems that keep our global, remote-first team productive and secure
• You’ll be responsible for executing day-to-day IT operations, from device management and access controls to hands-on technical support
• This role sits at the intersection of IT, Security, and People teams
• You’ll be a reliable partner across the company, helping us deliver a seamless, secure, and efficient employee experience as we grow
• Maintain and support core IT systems, including Google Workspace and device management (JAMF)
• Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team
• Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly
• Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video
• Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana)
• Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users