Senior IT Support Engineer, Muon Space
$125-178k
+ Equity
4-5 days a week in office (Mountain View, CA)
End-to-end space systems provider
Job no longer available
End-to-end space systems provider
21-100 employees
Job no longer available
$125-178k
+ Equity
4-5 days a week in office (Mountain View, CA)
21-100 employees
Company mission
To make Earth Intelligence accessible to help protect our planet's people, climate and ecosystem.
Role
Who you are
- This role is ideal for an individual with a strong background in IT support, endpoint management, networking, and identity management, who is passionate about ensuring the seamless operation of IT systems and delivering exceptional support to end-users
- 5+ years of experience in IT support or a related field, with a strong focus on user support, endpoint management, and networking
- Experience managing user identity and access control solutions, including knowledge of SAML, SSO, and multi-factor authentication (MFA)
- Solid experience with Google Workspace administration and troubleshooting
- Hands-on experience with VPN technologies and remote access management
- Proficiency in troubleshooting Windows, macOS, and mobile operating systems
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and basic networking hardware
- Experience with endpoint management tools (e.g., Intune, Jamf, SCCM)
- Familiarity with Active Directory, Azure Active Directory, and cloud-based identity management systems
- Experience working with security tools (firewalls, antivirus, encryption software)
- Strong analytical and problem-solving skills with the ability to troubleshoot complex IT issues
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
- Detail-oriented, with strong documentation and organizational skills
- Self-motivated, proactive, and capable of working both independently and as part of a team
What the job involves
- User Support & Troubleshooting:
- Provide high-level, advanced technical support to end-users across various devices and platforms, ensuring a smooth user experience
- Troubleshoot and resolve complex IT issues related to hardware, software, and network connectivity, with a focus on timely resolution
- Act as a point of escalation for complex support issues from junior IT staff and other team members
- Endpoint Management:
- Manage and maintain all end-user devices, including desktops, laptops, mobile devices, and peripherals
- Implement and oversee endpoint security policies and solutions (such as device encryption, antivirus software, etc.)
- Deploy, configure, and update software and operating systems on all endpoints in line with company policies and security standards
- Networking & VPN Support:
- Administer and support the company’s network infrastructure, ensuring stable, high-performance network connectivity for all users
- Troubleshoot and resolve VPN connectivity issues, ensuring secure remote access to company resources for employees
- Work with network engineers to ensure the network infrastructure is optimized for user needs
- User Identity & Authentication Management:
- Manage user identities and permissions through Active Directory, Azure AD, or other identity management systems
- Implement and manage Single Sign-On (SSO) solutions using SAML and other authentication protocols
- Ensure compliance with security best practices for user account management and multi-factor authentication (MFA)
- Google Workspace Administration:
- Administer and support Google Workspace (formerly G Suite) services, including Gmail, Google Drive, Google Meet, and other Google apps
- Configure user accounts, access permissions, and security settings within the Google Admin Console
- Support users with Google Workspace-related issues, including troubleshooting and guiding them on effective usage
- Security & Compliance:
- Assist in maintaining IT security protocols and compliance with internal and external security standards
- Regularly assess and improve endpoint security practices, applying patches and updates as necessary
- Collaborate with the IT security team to monitor and mitigate potential security threats
- Documentation & Training:
- Maintain thorough documentation of IT systems, processes, and troubleshooting procedures
- Develop and deliver training for employees on the proper use of technology tools, security best practices, and troubleshooting steps
- Project Management & IT Initiatives:
- Participate in IT-related projects, such as system upgrades, rollouts of new software or hardware, and cloud migrations
- Provide input and leadership on the strategic direction of IT solutions and contribute to long-term planning and improvements
Our take
Developing and operating satellites represents a significant challenge. Many organizations need accurate, space-based data but lack the resources or expertise to build their own spacecraft or manage the necessary ground systems and data processing.
To tackle this issue, Muon Space provides a service called Muon Halo. This allows customers to access satellite data without having to handle the technical details of satellite construction or operation. Muon offers end-to-end solutions, including building and launching satellites, managing operations, and processing collected data.
Muon has contracts with major customers like the US Air Force and US Space Force, and it is set to launch ten satellites between 2025 and 2026. With financial backing, the company is ready to expand its services and meet the growing demand for space-based solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Aug 2024
$56.7m
SERIES B
Jun 2022
$25m
EARLY VC
Total funding: $101.7m
Company benefits
- Healthy Humans: 100% health, dental, and vision coverage for employees. 50% coverage for dependents. Concierge medical offered through One Medical in areas where available
- Family Matters: Our parental leave for primary and secondary caregivers have you covered when you welcome a new child into your family
- Finding Balance: Generous time off policy to incorporate ample recharge time
- Save for the Future: 401(k) plan through Betterment and equity management through Carta
- There's Always Time to Eat: We offer a fully stocked kitchen at our HQ and we cater lunch 3 days per week
- Bring your Furry Friend: Our dog-friendly office means you don’t have to leave Fido behind to come to work
Company HQ
Mountain View, CA
Leadership
Pascal Stang
(CTO)Previously a Director of the Autonomous Vehicle Division at Lyft. Prior to that, they were a Flight Vehicle Area Tech Lead at Google and a Satellite Systems Architect at Terra Bella.
Dan McCleese
(Chief Scientist)Previously worked at NASA for over 23 years in a number of roles including Mars Climate Sounder/MRO, Principal Investigator and Chief Scientist. They also worked at Calltech as a Climate Modelling Alliance Project Manager.
Paul Day
(VP of Engineering)Previously the CPO at Loft Orbital. They also worked as an Engineering Program Manager at Apple and as a Technical Program Manager at Google.
Reuben Rohrschneider
(Chief Mission Architect)Graduated from the Georgia Institute of Technology with a PhD in Aerospace, Aeronautical and Astronautical/Space Engineering. Previously worked at Ball Aerospace for over 14 years as a Mission Systems Engineer then Principal Mission Systems and Architect Engineer.
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