Customer Success Manager, Motorola Solutions
Salary not provided
+ Bonus schemes & employee stock purchase plan
Mid and Senior level
Remote in Ireland
More information about location
Communication software for public safety & enterprise
Job no longer available
Communication software for public safety & enterprise
1001+ employees
B2BEnterpriseCyber SecurityTelecommunications
Job no longer available
Salary not provided
+ Bonus schemes & employee stock purchase plan
Mid and Senior level
Remote in Ireland
More information about location
1001+ employees
B2BEnterpriseCyber SecurityTelecommunications
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- Bachelor's degree in Business, Technology, or a related field
- 3-5 years of experience in account management, customer success, or similar roles
- Proven ability to meet financial targets and manage CRM systems effectively
- Experience with technical or configurable products, and strong proficiency in presentation and CRM tools
- Exceptional computer literacy, a deep understanding of IT software procedures, and excellent problem-solving abilities
- Strong communication skills and a proactive approach to managing customer relationships and account growth
- Successful applicants will be required to pass a police security clearance
- Ability to travel on regular basis, often on short notice
- Motorola Solutions complies with all government laws with respect to Covid-19 vaccination requirements including where vaccination has been made mandatory
- Given the critical areas in which Motorola Solutions operate, there may also be customer requirements with regards to vaccination and Motorola Solutions works to accommodate those
- Strategic thinker who can build a network, gather information and translate it into communications content and plans that drive awareness and action
- Outstanding storyteller with strong writing, editing and proofreading skills
- Savvy media strategist who knows how to leverage top-tier, trade and local outlets for earned coverage, as well as paid, shared and owned channels
- Seasoned professional who exerts influence in navigating all levels of the organization and consistently exhibits strong judgment and commitment to excellence
- Detailed project manager who leads complex workstreams with cross-functional contributors, meets tight deadlines and easily adjusts as circumstances change
- Highly self-motivated and results driven
- Ability to work under pressure and tight timelines
- Experience in international media relations preferred
- 10+ years of experience and track record in running successful media activities
What the job involves
- The Customer Success team at Noggin is dedicated to building strong relationships with our customers, ensuring they receive maximum value from our software solutions, and identifying opportunities for expansion
- Acting as the primary point of contact, the team focuses on customer retention, satisfaction, and account growth by delivering world-class service and collaborating across all business functions
- As a Customer Success Manager, you will be responsible for developing and executing comprehensive action plans for assigned accounts, ensuring that short-term goals and key issues are effectively managed and reported
- You will track account activity through our CRM system, measure progress towards strategic objectives, and provide weekly updates to management
- Your role involves driving subscription revenue growth, ongoing customer renewals, and growing the business through upselling and cross-selling opportunities
- You will handle customer issues promptly, from de-escalation to resolution, and work closely with marketing to create and share customer success stories
- Additionally, you will facilitate smooth onboarding, coordinate with Professional Service teams for successful implementations, and report on key performance metrics, including customer utilisation and satisfaction
- Account Management: Develop and execute strategic action plans, manage account activities in the CRM, and ensure goals are met. Regularly update management on account status and progress
- Revenue Growth: Drive subscription revenue by managing renewals, upselling, and cross-selling opportunities. Collaborate with the Contracts team to close proposals and ensure timely renewals
- Customer Engagement: Facilitate product adoption, manage onboarding, and handle customer issues with a focus on resolution and satisfaction. Conduct regular check-ins to assess utilisation and identify expansion opportunities
- Reporting & Feedback: Produce fortnightly and quarterly reports on account performance, revenue targets, and key metrics. Gather and act on customer feedback to enhance our service offerings and customer journey
- Collaboration: Work with marketing to develop and share success stories, manage customer success events, and obtain customer references. Partner with internal teams, including support services and product, to ensure seamless customer interactions and project implementations
- CRM Management: Maintain accurate and up-to-date records in the CRM system, including detailed notes from prospect meetings and follow-up actions. Ensure data integrity of deal values, close dates, and qualification metrics for forecasting and reporting. Maintain a 2:1 pipeline ratio (deals value:quota)
- Internal Collaboration: Work with pre-sales engineers and other internal teams to align proposals with customer requirements
- Report any ethics, compliance or security incidents/concerns to the Ethics Line or your local representatives
- Strive to provide consistently dependable products and services, on-time delivery and reliable support for all products and applications in accordance with the Motorola Solutions Corporate Quality Policy
- Foster a culture of innovation and accountability that ensures the Quality Management system is continually improved to satisfy and exceed customer expectations
- Clearly understand and adhere to all Quality Management system policies, procedures and best practices whilst performing your role
- Maintain a customer focus and report any quality issues/concerns to relevant business units
- Promote a positive safety culture by contributing to health and safety consultation and communication, and through active participation in the reporting of hazards, incidents and near misses
- Take reasonable care for your own health and safety, and for the health and safety of others
- Cooperate with Motorola Solutions by adhering to the organizations various policies, procedures, work practices and standard operating procedures
- Perform your role in accordance with the specific responsibilities as outlined in the OHS Management System procedures
- Perform your role in accordance with Motorola Solutions Fit for Work requirements
- Cooperate with Motorola Solutions with regard to caring for the environment, by acting in a sustainable way and minimizing Motorola Solutions environmental impact by adhering to the organizations policies, procedures and work practices
- Motorola Solutions operates in an environment where it supports the emergency services and mission critical communications sectors, amongst others
- Comply with the Motorola Solutions’ information protection and awareness program (iProtect) to safeguard intellectual property, ensure employee and customer privacy, adhere to relevant legal and regulatory requirements, improve business efficiency and protect Motorola Solutions information assets from cyber threats
- Clearly understand and adhere to all Information Security Management System policies, procedures and best practices relating to your role
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasizes integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is opening a new R&D center in Cork, creating 200 jobs to advance land mobile radio technology. This investment supports its growth and innovation, building on its existing Irish presence and recent acquisition of Tetra Solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Few candidates hear
back within 2 weeks
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company values
- Inclusive: We foster inclusion, equity and diversity to support our customers, communities and each other
- Driven: We keep it simple by focusing on what matters most so we can seize opportunities with speed and confidence
- Innovative: We constantly create ingenious solutions to the real challenges of today, tomorrow and beyond
- Accountable: We stand behind the work we do, the contributions we make and the high business standards we maintain
- Passionate: We meet challenges with energy and determination, always pursuing ever-higher standards
- Partners: We work with our customers to address obstacles before they become challenges
Company HQ
West Loop Gate, Chicago, IL
Articles
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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