Senior Sales Engineer, Pendo
£104-130k
Salary = 70/30 split
Digital adoption and product experience solutions
Open for applications
Digital adoption and product experience solutions
501-1000 employees
Open for applications
£104-130k
Salary = 70/30 split
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- 5+ years in a customer-facing technical role, working with enterprise/Fortune 500 accounts
- 3+ years of pre-sales experience, preferably in SaaS or software platforms
- Experience in value-based selling frameworks like MEDDICC (or similar)
- Hands-on technical expertise in web (HTML, CSS, JavaScript, REST APIs) or mobile technologies
- Exceptional presentation & demo skills, adaptable to both C-level and technical audiences
- A passion for sales excellence and a relentless drive to win
- Passion for AI - you embrace it at work and in your personal life, and are excited to work for an AI tech product
Desirable
- Experience selling digital adoption, digital transformation, or change management solutions
- Familiarity with product teams and their unique challenges
- Experience with Salesforce, Workday, ServiceNow, SAP, or other enterprise ecosystems
- Startup/scale-up experience where processes evolve fast and adaptability is key
What the job involves
- As a Senior Sales Engineer, you’ll be a trusted technical advisor and strategic partner to prospects and customers, helping them unlock the full value of Pendo’s platform
- Be the Trusted Technical Expert – Partner with sales to drive business, guiding customers through their journey from initial discovery to full platform adoption
- Deliver Impactful Demos – Craft and present tailored, high-value demonstrations that resonate with executives and technical buyers alike
- Run Proof of Value Engagements – Define success, gather technical requirements, lead installations, and run hands-on workshops that prove Pendo’s impact
- Solve Technical Challenges – Address customer questions on security, integrations, deployment, and data privacy with confidence
- Collaborate & Advocate – Work with product, engineering, and customer success teams to escalate deal blockers and shape future product enhancements
- Stay Ahead of the Curve – Keep up with industry trends, competitors, and best practices to continuously sharpen your expertise
Salary benchmarks
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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