Strategic Customer Success Manager, ROI Hunter

Meta Ads Expert

Salary not provided

Quarterly performance bonus (or commission) available

Mid level

Remote from UK

Product marketing platform

Job no longer available

Product marketing platform

21-100 employees

B2BEnterpriseInternal toolsMarketingSaaSAdvertisingeCommerce

Job no longer available

Salary not provided

Quarterly performance bonus (or commission) available

Mid level

Remote from UK

21-100 employees

B2BEnterpriseInternal toolsMarketingSaaSAdvertisingeCommerce

Company mission

ROI Hunter's mission is to streamline online advertisement, work effectively with sources and automation, and bring only relevant ads to potential customers.

Job

Company

Role

Who you are

We’re seeking a Customer Success Manager or Account Manager with extensive experience in performance marketing and Meta advertising, who is passionate about helping clients discover and promote their top products while utilizing and contributing to the development of our unique SaaS solution
Hands-on experience in running Google and Meta Ads (or you already are an expert 💙)
You already have a minimum of 3 years of experience as an Account or Customer Success Manager within the Performance Marketing environment
Business acumen and data analytics come second nature to you
The company culture is important for you. You want to be surrounded by friendly and smart people who work together

What the job involves

Our Customer Success Managers work as associate partners to our e-commerce retailers and help them to make their businesses more profitable
By leveraging your Performance Marketing expertise, you will be responsible for the full customer cycle: from onboarding the client into our SaaS platform, to being their partner through strategies and success while providing analytical and business insight to elevate their ROI and revenue
We work with medium- and large enterprise clients across the UK and EU regions
In this role, you can learn more about the e-commerce business, strategise with clients, get data insights and translate them into action points, create the case studies and last but not least, you will learn more about running a unique startup which builds the future in e-commerce
The EMEA CSM team has 9 people with two amazing and supportive leaders for UK&CEE and for MEAA
The team works together, inspires each other and always looks for ways to enjoy the time together
Work closely with experts like , and the rest of our superstars across the team and the company

Application process

1. Complete a quiz show your CSM knowledge
2. Online Introduction call with our Recruiter
3. Meet your future leader (online or f2f)
4. Discover more about the role by completing an activity and meet your buddy
5. Show your skills during the presentation to all team leaders (3 people, online)
6. Get the job offer
🗓️ When? Immediately or upon mutual agreement

Our take

ROI Hunter helps medium/enterprise sized eCommerce companies chase better ROI. Their platform does this by capturing omnichannel campaign performance data, combining it with first-party data, and using additional analytics like shopping trends and company stock to produce a multi-faceted platform of insights, recommendations, and inter-team collaboration materials.

ROI Hunter are a certified business partner for Google, Instagram, and Meta, and have worked with the likes of SportsDirect and Farfetch to consolidate the utility of their platform. It’s a good time to be doing this - with eCommerce ballooning fast, and many brands obliged to create or boost their online presence, the demand for efficient internal tools is on the rise.

Whilst the sector has subsequently become rife with similar tools, ROI Hunter’s richly-featured platform (aimed expressly at eCommerce marketers) combines enough of them in a sufficiently integrated way that it truly appears to be set apart from the pack. They will, however, need to keep pace with the rapidly shifting nature of eCommerce to maintain this edge.

Steph

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (2 rounds)

Sep 2018

$5.2m

SERIES A

Apr 2017

$0.6m

SERIES A

Total funding: $5.8m

Company benefits

Education budget
Quarterly performance bonus
One-off bonus when target is reached
WFH Subsidy
Online and offline social events
Flexible work (remote/home office)
Autonomy and trust
Very friendly and supportive environment
Open & feedback-driven culture

Company HQ

Brno-střed, South Moravian Region

Leadership

Karel Schindler

(CEO)

Previously founded Dynamic English, before moving on to serve as Non Executive Chairman at Business Factory s.r.o.

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