Customer Support Agent - Patients, Clinical Partners

• You are excited by working in a growing company with lots of opportunity for progression
• You have excellent communication skills both verbal and written
• You are comfortable using databases and performing basic data entry
• You have a clear understanding of the need to maintain confidentiality in all areas of work including phone conversations, written materials and digital materials and processes
• You show excellent attention to detail and completion of tasks
• You are a proactive team member, understanding patient/customer pain points, acting on feedback and suggesting new ways to improve our processes and patient experience
• Remain calm under pressure or in handling difficult situations

Desirable

• To act as the responsive first point of contact for patients, providing responsive excellent care when dealing with enquires, answering queries, and calls and knowing when to escalate onwards
• To deal appropriately and sensitively with professionals, patients, clients, carers, and family enquiries, adhering to strict policies regarding confidentiality and compliance at all times
• To book appointments and any ongoing treatment and support for patients
• Maintain accurate entry of data to ensure that all patient records are kept up to date with any details relevant to the patient’s needs, attendance, appointments, assessments, and ongoing care requirements
• Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
• When necessary, to support the Clinical Partners operations and governance teams in the coordination of sensitive matters relating to patient safeguarding,, accident, data incident,complaints and concerns processes as specified in the relevant Clinical Partners policies

• 1. Apply with your profile letting us know why you are interested in the role
• 2. Screening call with a hiring manager
• 3. Remote interview including role based task