Customer Success Manager, Color
$92-125k
Virtual cancer clinic focused on early detection, treatment and care
Job no longer available
Virtual cancer clinic focused on early detection, treatment and care
501-1000 employees
Job no longer available
$92-125k
501-1000 employees
Company mission
To reinvent how cancer care is delivered by bringing together engineering, design, science, and clinical expertise at every step of the journey.
Role
Who you are
- We are seeking a Customer Success Manager who has experience in the healthcare and benefits space who is passionate about working with benefits and union leaders on improving the health and cancer outcomes of their employee and union populations by delivering exceptional client experiences
- Minimum 3 years of experience as a client success/customer success manager, ideally at a benefits tech company
- Demonstrated success at a high-growth or start up organization with deep understanding and execution against the associated challenges (scaling,1:many client management, operating in ambiguity, and fast paced environment)
- Experience serving and scaling support to mid-market clients, with specific experience serving HR/Total Rewards leaders, executives, and benefits consultants in volume
- Experience identifying growth opportunities and securing upsells across your book of business
- Excellent messaging, positioning and presentation of information to varying levels of internal and external audiences
- Demonstrates a strong bias for action, equally effective in day-to-day execution and in driving proactive, strategic approaches and programs
- Excellent organizational skills, with proven ability to multi-task competing priorities
- Excellent negotiation, internal and external collaboration, and listening skillsAnalytical skills to interpret data and drive actionable insights
What the job involves
- As a Customer Success Manager, you'll be our customers' most important contact at Color - guiding them through onboarding, engagement, strategy, and expansion for our cancer program
- Your efforts will directly impact the health outcomes of the populations we serve and the success of Color
- Lead a portfolio of employee and union clients and be the face of Color for all client-related needs
- Lead/collaborate on the onboarding process for new clients, ensuring a smooth and successful launch of the cancer program and lifecycle plan
- Develop customized service and strategy plans tailored to each client’s goals and organizational needs that meets their expectations for success of Color’s cancer program
- Collaborate with client and our member engagement team to drive successful enrollment and engagement of a client’s population with Color’s product and services
- Own and maintain a high client retention and renewal rate
- Create successful, upsells, and expansion opportunities for assigned clients
- Build and maintain strong, long-term, and multi-threaded relationships with key stakeholders at client organizations
- Convert clients into Color advocates, leveraging their successes for references, referrals, case studies, marketing collaborations, and testimonials
- Enable and support strong trust-based relationships with client’s benefits consultants and partner vendors serving them
- Act as a trusted advisor, providing guidance on best practices and strategic use of Color’s solutions
- Manage client issues and escalations, collaborating with partner teams such as member support, legal, finance, operations, product, and sales
- Monitor client engagement and performance metrics to ensure they are achieving desired program outcomes and meeting client expectations
- Conduct regular check-ins and business reviews to evaluate progress and address any challenges
- Provide strategic analysis of member engagement performance and program metrics, and outcomes, partnering with key internal teams to formulate insights and recommendations
- Standardize operations for serving clients at scale
- Serve as the client’s advocate, addressing concerns, resolving issues, and coordinating with internal teams to provide solutions
- Proactively identify opportunities for improvement and optimization, working with the right teams internally to support and solve
- Partner with sales, product, and marketing teams to align on client needs and feedback
- Contribute to the development of tools, resources, and programs that enhance the client experience
- Serve as the voice of the client internally within the company to share feedback and opportunities for improvement on Color’s product and services with relevant team members
Our take
Cancer care today is often fragmented, slow, and hard to access, so people are facing long waits for things like screenings, delays between diagnosis and treatment and confusing handoffs between providers. Because of this, cancers are often caught later than they should be, some care gaps go unaddressed, and patients are left to navigate an overwhelming system on their own. And for employers and health plans, this also drives higher costs and poorer outcomes across their populations.
Color has stepped in to act as a single partner across the entire cancer journey, from screening to treatment to survivorship. Led by oncologists, Co,or focuses on three simple ideas: making care easier to access, moving faster, and providing direct clinical support. Through at-home, guideline-based screening and proactive outreach, Color helps identify high-risk individuals and catch cancer earlier. Its clinical team works directly with patients to reduce barriers, close care gaps, and coordinate timely diagnosis and treatment, so people aren't left to figure things out on their own.
This approach is showing strong results too. Color drives high enrollment, significantly improves screening adherence, and cuts the time it takes for patients to get diagnosed and treated. By closing care gaps and supporting people through treatment and beyond, it improves outcomes while also lowering overall costs. With this success, the company is in a good position to keep redefining cancer care by scaling model that's faster, more accessible, and centered on real human needs.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Nov 2021
$100m
SERIES E
Jan 2021
$167m
SERIES D
Total funding: $482m
Company HQ
Ingold - Milldale, Burlingame, CA
Leadership
Othman Laraki
(Co-Founder & CEO)After an MBA at MIT, they worked at Google as a Product Manager for almost 4 years, prior to co-founding Mixer Labs and working at Twitter and Pinterest. They left this Board role at ESI Group in 2012 to co-found Color in March 2013.
Rebecca Miksad
(CMO)Rebecca is the founder and CEO of Miksad MD Consulting and an Associate Professor of Medicine at Boston University School of Medicine. Alongside this, she is also an Associate Editor of RWE, RWD and Oncology for Clinical Pharmacology & Therapeutics (CPT) Journal at the American Society for Clinical Pharmacology & Therapeutics.
Joshua Sturm
(CRO)Prior to joining Color in 2024, Joshua spent over 4 years at Hinge Health, joining as VP of Partnerships & Business Development before moving into the role of VP of New Market development. Before that, he was VP of Key Accounts (Health Plans) at Surescripts and also spent nearly 14 years at Express Scripts, holding various roles including Director of Account Management and Senior Director of Strategic Relations.
Stephan Meyer-Ewald
(CPO)Prior to joining COlor in 2022, Stephan was the VP, Head of People at Roblox and SmartThings. He also spent 9 years at Google as a Director of People Operations and Project Director.
Dany Matar
(COO)Dany joined COlor in 2019 working in Strategic Partnerships, since then he has held a number of roles and moved into the role of COO in 2025. Prior to Color, he was an Engagement Manager at McKinsey & Company.
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