Customer Success Manager, Sensorfact
Italian Market
Smart monitoring solutions for industry
Be an early applicant
Smart monitoring solutions for industry
201-500 employees
Be an early applicant
201-500 employees
Company mission
Sensorfact's mission is to reduce waste in industrial companies.
Role
Who you are
- Are customer centric and truly enjoy building strong customer relationships and becoming a trusted partner
- Have a commercial mindset, are able to spot upsell and cross-sell opportunities and closely partner with the sales team to drive them forward
- Are a creative self-starter with can-do attitude to spot opportunities to improve processes and increase customer value, whether for individual customers or more generally
- Are familiar with SaaS technology and are interested in our propositions. You don’t need to become the absolute product expert, but you should quickly understand the core features and functionalities
- Have strong organizational skills and can manage multiple tasks simultaneously and ensure accurate reporting. Nothing slips through
- Have excellent communication skills in Italian & English
- Are flexible and adapt quickly within an agile environment, as the Customer Success Team grows and develops
What the job involves
- As a Customer Success Manager, you’ll be responsible for ensuring business retention and expansion by providing unparalleled value to your customers, ensuring they have a great experience, and becoming a trusted advisor of a portfolio of between 150 and 200 clients
- Help customers achieve their business objectives by using our product
- Have regular check-ins to increase their satisfaction, advice them and solve potential issues
- Give software trainings and explain our latest and upcoming features
- Share relevant content (e.g. customer stories and case studies)
- Set up cross-sell demos with our Sales colleagues to get them interested in our other propositions
- A good technical understanding of our products and close collaboration with customers and internal stakeholders (Sales, Renewals, Onboarding, Consultancy and Product) are essential to thrive in this role and be successful
Our take
With a vision to reducing the waste generated by industrial processes, Sensorfact supplies monitoring systems to manage energy, gas, and water usage, as well as predictive maintenance for preventing machine failure.
Utilised by manufacturers worldwide, including the likes of Dunlop and Mitsubishi, Sensorfact's products empower its clients to take control of classically wasteful processes, and make changes where they will have the most impact.
The company has seen significant investment to support further product development and expansion into the DACH-region (Germany, Austria and Switzerland), including opening an office in Berlin. Serving 40 countries worldwide, Sensorfact has already contributed hundreds of GWh of savings, equivalent to the annual energy consumption of more than 30,000 households, and, with such a huge market before them, will be an intriguing one to watch.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2023
$27.6m
SERIES B
Jan 2022
$14.4m
EARLY VC
Total funding: $48.3m
Company benefits
- Grow with us - Sensorfact is one of the fastest growing scale-ups in the Netherlands
- Freedom & flexibility, so that you can take responsibility for your work
- We measure the happiness of our employees every quarter and take initiatives to improve it
- Contribute to our ambition to eliminate industrial waste, for a more sustainable world
- Our employees can work remotely (from abroad) for two months a year
- Pension
- Budget for your home office, laptop, telephone allowance, and travel allowance
- Training & fun team activities, and a Sensorfact hoodie
Company HQ
Hooch Boulandt Moreelsepark, Utrecht, Netherlands
Leadership
Pieter Broekema
(CEO)Co-founded Dexter Energy. Former President of the Young Energy Specialists & Development Co-operation.
Salary benchmarks
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