Manager of Sales & Customer Experience, WeRoad

• 3+ years in a quota-carrying sales role (inside sales, SDR/AE, high-velocity) inbound/outbound, or consumer sales. You're comfortable on the phone and resilient to a lot of voicemail. Connect with leads by any means necessary
• Genuine persuasion skills and the discipline to work a list daily without being told
• Real customer-service instinct — you can switch from closing to caretaking and mean it, especially with anxious first-time travelers
• A consultative, customer-first sales approach, strong communication skills, and the ability to turn enquiries into trust. You're comfortable working to targets and using CRM data to prioritise and improve
• CRM fluency and clean data habits; comfortable with email/SMS outreach tooling
• Clear, warm written and verbal US-English communication. Native level expected
• Authorized to work in the US; flexible across US time zones (some early or late hours to reach customers)

Desirable

• This is a two-part role
• The first part is sales: you own both inbound and outbound activities - from answering enquiries coming in as well as outbound strategies to people who have already raised their hand with intent to purchase signals and convert them
• The second part is care: once someone books, you're their pre-trip point of contact, making sure the run-up to their first WeRoad adventure is smooth, reassuring, and worthy of a five-star review
• Own the inbound sales funnel end-to-end — converting incoming leads (chat, email, phone, social DMs) into booked travellers, while ensuring every interaction reflects the WeRoad experience and tone
• Manage and optimise the inbound pipeline, prioritising high-intent leads, following up promptly, and guiding customers from first enquiry to confirmed booking
• Outbound conversion: work the warm-intent list every day — abandoned cart, notify-me, wishlist, recent high-intent browsers — across email, phone, and SMS, and convert them into booked passengers
• Pipeline hygiene & reporting: keep the CRM clean and current — every touch logged, every objection captured — and feed patterns back to the rest of the team
• Pre-trip support: be the pre-departure point of contact for booked US travelers — questions, changes, paperwork, reassurance. Many will be first-time international or first-time-solo travelers, and a calm, human response is the product
• Exceptions & changes: handle pre-trip changes and the occasional exception. You'll surface these and execute approved calls
• Handoffs & escalation: coordinate with HQ customer care and the Group Leaders so nothing falls between the US and global teams, and escalate emergencies per the playbook
• Converted passengers from inbound and outbound and the conversion rate on warm-intent leads
• CRM/owned-outreach contribution to total US passengers
• Speed and quality of pre-trip response (time-to-first-response, resolution, CSAT)
• Pre-trip NPS / review quality for travelers you support

• Application. Please explain us why you think you could be a great fit while applying
• Introductory call with Talent Acquisition Lead
• Technical interview with GTM Director
• Technical review with General Manager USA & GTM Director
• Culture Champions step