Senior Customer Success Manager, nilo

German Speaker

Salary not provided

Offers equity

Excel

Hubspot

Mid level

Berlin

More information about location

1 day a week in office

Platform for mental health support at the workplace

Job no longer available

Platform for mental health support at the workplace

201-500 employees

B2BEnterpriseHRMental healthSaaSWellbeing

Job no longer available

Salary not provided

Offers equity

Excel

Hubspot

Mid level

Berlin

More information about location

1 day a week in office

201-500 employees

B2BEnterpriseHRMental healthSaaSWellbeing

Company mission

To empower and support companies and their individuals to enhance their mental well-being in order to become healthier and more successful.

Job

Company

Role

Who you are

3+ years of experience as a Customer Success Manager responsible for a large customer portfolio in a B2B SaaS start / scale up
Empathetic listener with excellent communication skills and the ability to effectively engage with stakeholders at all levels
A strategic analytical perspective paired with a deep commitment to accountability and ownership
Experience in conducting negotiations
A structured approach to work and the ability to prioritize effectively
Capability to thrive in a fast paced environment, embrace new challenges and maintain a proactive and optimistic mindset
Proficiency in CRM software (e.g. Hubspot) and other relevant tools (e.g. Excel)
Proficiency in designing and delivering presentations
Excellent German and English language skills

What the job involves

We are seeking a driven and experienced Senior Customer Success Manager to join our team in Berlin
In this role as a trusted advisor, you will play a pivotal role in ensuring the success and satisfaction of our clients
Your responsibilities will encompass the entire customer journey, including onboarding, support, account management, renewals and upselling
Committed to guide our customers from day one in defining and achieving their goals
Create an optimal SaaS customer experience throughout the entire customer journey, including onboarding, support, account management, and upselling
Conduct regular check-ins with clients to gather feedback, assess satisfaction levels, and identify areas for improvement
Analyze client engagement metrics to uncover potential upsell or cross-sell opportunities
Proactively address client concerns and escalate issues as needed, collaborating with internal teams to ensure timely resolution
Develop targeted communication strategies across various channels for your clients

Our take

Employee mental health and well-being are increasingly being spotlighted, as employers realise that it's both financially and socially responsible for them to take an active role in supporting their employees. Corporate mental health platform nilo is one way that employers can do this, providing access to therapists and helpful digital content all in one place.

The company's comprehensive approach enables it to stand out in the growing corporate mental healthcare sector. But this also presents a challenge, as each facet of its solution much be competitive against more niche rivals. The company is off to a good start though, having secured funds to support the expansion of its offering and footprint.

Serving around 500 clients in Europe, nilo has secured a position amongst market leaders for corporate mental health support in the region. The company has referenced an ambitious growth strategy as the next step in its progression, with aims to explore how AI and other innovations can be used to deliver the best value for its clients.

Freddie

Company Specialist at Welcome to the Jungle

Insights

87% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (3.7)

Company

Funding (1 round)

May 2022

$9.4m

SEED

Total funding: $9.4m

Company benefits

A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
Psychological safety onboarding in your first weeks
Free access to the nilo.health app
Enjoy working abroad for up to 90 days per year
Flexibility to work fully remotely, in-office, or a bit of both
Urban Sports Club membership at a discounted price
Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
Regular team and company events (in compliance with the COVID19 regulations)
Bring your dog to work, we have office dogs in both the Berlin & Munich location
30 days of vacation

Company HQ

Kollwitzkiez, Berlin, Germany

Leadership

Jonas Keil

(Co-Founder & CEO)

Previously worked for BCG Digital Ventures and different startups before co-founding nilo.health in 2019.

Salary benchmarks

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