Key Account Manager Crew Lead, Alan
Spain
Digital healthcare insurance
Be an early applicant
Digital healthcare insurance
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- At least 6 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels
- Proven experience managing or leading a Sales or Account Management team (3+ years)
- Excellent track record - we are looking for over-performers
- Experience with companies of more than 300 employees
- Passionate about healthcare. Eager to deepen your understanding of health insurance market dynamics, trends, and our products
- Based in (or willing to relocate to) Madrid or Barcelona
- Experience in insurance/employee benefits is a plus but not mandatory
- A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy
- Positive lobbying: ability to identify key influential figures and to cultivate and grow a network
- Fluent in Spanish and advanced level of English, both spoken and written
- Good problem-solving skills (problem structuring and identification of relevant stakeholders and potential solutions)
- Strong analytical skills: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively
- Soft skills/ Behavioral traits:
- Strong active listening skills and empathy
- Ability to create long-term relationship based on trust and transparency
- Ability to work independently in a fast-paced environment
- Quick learner with growth mindset: we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products)
What the job involves
- Our Account Management team’s purpose is to make our key accounts grow with Alan. We are looking for someone to help us take care of our growing portfolio of clients
- Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds
- We move fast, with a lot of ownership, and are proud to tackle big problems
- As a Key Account Manager Crew Lead, you will:
- Support the team to:
- Handle a portfolio of companies
- Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them
- Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors, identify and execute out-of-the-box initiatives to engage Alan customers
- Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points
- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
- Drive change in products and services, and act as the voice of the customers to product and operations teams
- Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams
- Tool Development & Optimization – Build and contribute to the development of tools and resources to support team efficiency and effectiveness (e.g., narrative frameworks, QBR templates, renewal pricing models, onboarding)
- Stakeholder Management – Ensure alignment and coordination across the Key Account Management team to support and contribute to Alan Spain's overarching business objectives
- Strategic Planning – Proactively plan and forecast team requirements across processes, resources, and headcount, anticipating future needs and scaling challenges
- Talent Acquisition Leadership – Lead recruitment efforts to build and grow a high-performing team
- Lead the renewal campaign
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing itself in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a goal realignment, Alan achieved significant revenue growth in 2023 and reached a valuation of $4.5 billion in late 2024. This was driven by impressive funding rounds and an expansion of its client base, leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for a potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2026
$117.1m
LATE VC
Sep 2024
$202.6m
SERIES F
Total funding: $896m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company HQ
Plaine-Monceau, Paris, France
Leadership
Charles Gorintin
(Co-Founder & CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Jean-Charles Samuelian-Werve
(Co-Founder & CEO)Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Salary benchmarks
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