Senior Manager of Decision Support, ServiceNow
$146.4-256.2k
+ Variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$146.4-256.2k
+ Variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 6-8 years of experience in business analysis, sales operations, finance, or commercial analytics in multiple contexts
- Strong analytical and problem-solving skills; able to follow structured methodologies and provide actionable outputs
- Proficiency with Excel, SQL, and visualization tools (Tableau, Power BI, or equivalent)
- Collaborative mindset, comfortable working across multiple functions
- Detail-oriented and methodical, with a bias toward action and follow-through
- Bachelor’s degree required; advanced degree desired
What the job involves
- The GTM Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions
- We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action
- Our team operates at the intersection of data, analysis, and strategy:
- Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions
- Decision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes
- By connecting data to action, our team ensures the GTM organization operates with speed, alignment, and confidence
- The Decision Support, Senior Manager plays a critical supporting role in the GTM Decision Support function
- As a high powered individual contributor, you’ll conduct research, analyze data from multiple sources, and preparing executive-ready synthesis to inform key decisions
- You’ll thrive here if you’re detail-oriented, curious, and enjoy connecting the dots across complex datasets to uncover insights that inform business decisions
- Partner across functions to consolidate and validate data from diverse sources - pipeline, bookings, renewals, product usage, compensation - to enable informed, strategic decision-making
- Partner with Decision Support Lead to conduct structured analyses, answering specific business questions that inform leadership decision
- Convert insights into structured frameworks, working models and decision-support tools that accelerate execution
- Support creation of executive-ready presentations, reports, and decision briefs by translating analytical outputs into clear visuals and summaries
- Maintain consistency in metrics and definitions across analyses to ensure alignment and accuracy
- Partner with cross-functional teams (Finance, Sales Ops, DT, HR, Customer Success, Product) to reconcile inputs and clarify assumptions
- Track follow-ups from decision forums and operating rhythm meetings to ensure alignment between insights and actions
- Identify recurring issues or gaps in data and propose improvements to support more efficient analyses
- Analyses are accurate, timely, and provide clear inputs to decision-making
- Decision Support Leads can focus on executive engagement and problem-solving without needing to double-check core analysis
- Stakeholders trust the analysis for completeness and clarity, reducing rework and reactive follow-ups
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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