Director of Account Management, GoodTime.io
+ Pre-IPO Stock Options
AI for a more human hiring experience
Be an early applicant
AI for a more human hiring experience
21-100 employees
Be an early applicant
+ Pre-IPO Stock Options
21-100 employees
Company mission
To create a future where every minute counts.
Role
Who you are
- 5+ years of experience and demonstrated success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues
- High level proficiency in Salesforce and Excel
- Experience with a Customer Success Platform (Gainsight, Strikedeck, or the like)
- Proven track record of quota attainment
- Superior communication, presentation, and interpersonal skills
- Excellent customer management and negotiation skills
- Strong analytical background with proven problem solving skills
- Capable of explaining complex situations clearly and credibly across all functions and levels of the organization (particularly with Executives and end-users)
- Adept at building strong networks and relationships
- Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus
- Recruiting ATS and/or HR Technology experience a bonus
- Bachelor’s degree or equivalent experience required
What the job involves
- The Director of Account Management will take the lead in nurturing client relationships, driving revenue growth, and ensuring successful project delivery
- You will work closely with customers to understand their needs, develop tailored solutions, and identify new business opportunities that align with their goals
- You will also partner with internal teams to align on project goals and deliver high-quality results
- Building strong relationships with executive and C-suite level for buy-in
- Proactively identify potential churn risks during the term of the contract and engaging with the customer (specifically executives) and internal stakeholders (specifically CSMs) to minimize or mitigate these risks, resolve the underlying issue, optimize the financial outcome, maintain forecasts, and drive customer satisfaction
- Provide accurate 90 day rolling forecasts for assigned renewals through accurate maintenance of renewal opportunities and upsell opportunities (not during renewal period)
- Leverage existing processes and reporting as well as lead the creation of new methods for early identification of potential churn to drive early engagement
- Creation of replacement contracts (renewals, upsells, downsells) and detailed quotes with approvals
- Provide CS department with regular status updates and accurate visibility to forecasted growth and churn, and escalate as needed for support
- Be the expert and provide guidance to the extended team on optimal resolutions for addressing common renewal, growth, and contract issues
- Maintain renewal opportunities and associated data to ensure accuracy
- Manage a high volume of engagements concurrently
- Maintain a strong level understanding of the GoodTime Platform value (product and ROI opportunities, as it relates to the industry) to identify new opportunities for growth and/or to close the opportunities surfaced by CSMs
- Work cross-functionally to deliver an incredible customer experience
Our take
Goodtime provides a software package that makes it easier for companies to schedule interviews. The platform uses algorithms to sync up availability between a business and the ideal candidates. This is intended to ensure that companies can schedule interviews effectively, while also improving the level of dialogue that they experience with candidates.
In short, Goodtime reduces the administrative burden involved with hiring. The automation of the interview process is integrated directly with applicant tracking systems, leading to a joined-up and efficient solution, and the company also maintains a live database of applicant data, enabling companies to schedule interviews faster than was previously possible.
Goodtime is just one of many solutions available in this area, with rivals including Calendly, YouCanBook, ADP Workforce Now and Doodle, but the business stands out from the competition by delivering a bespoke package, with full customization of requirements and pricing. An interesting development for the company is a first-of-its-kind integration with Uber for Business in 2023, letting users utilise vouchers for rides and meals for use by their prospective hires directly within interview invites.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$9.5m
SERIES A
Oct 2018
$5m
SERIES A
Total funding: $16.7m
Company benefits
- Pre-IPO Equity - Get rewarded as an early part of GoodTime’s success
- Parental Leave - After six months, all employees are eligible for eight weeks of paid parental leave
- 401k Savings Plan - We help you save for the future automatically
- Home Office Subsidy - Want a new chair? Desk? Monitor? Whatever you need, we’ll reimburse you up to $500
- Flexible Time Off - Our Rest & Recover program keeps things flexible and doesn’t accrue—so you can recharge as needed
- Company Wide Remote Offsites - Twice per year, we fly you to fun locations so we can get to know one another in person
- Learning and Development Stipend - You’ll get $500 to level up your skills every year, no approval needed
- Competitive Medical, Dental, and Vision Insurance - We offer competitive plans and cover 99% of your premium
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Ahryun Moon
(CEO & Co-Founder)Business Administration Graduate of the University of Texas. Previously a Financial Analyst at Freescale Semiconductor and co-founder at Etch Keyboard, before founding GoodTime in 2016.
Peter Lee
(CTO & Co-Founder)Electrical Engineering Graduate of UC Berkeley. Previously a Software Developer at Guidebook and co-founder at Etch Mobile, before co-founding GoodTime in 2016.
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