Senior Manager of MME Deal Desk & Business Operations, Toast
$112-179k
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$112-179k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 10+ years of relevant experience in business operations or revenue operations, and deal desk, with at least 3 years in people management
- Strong experience supporting Enterprise or complex B2B sales cycles, ideally in SaaS, FinTech, or other high-growth environments
- Exceptional problem-solving and critical thinking skills with the ability to thrive in ambiguity and resolve issues that span systems, teams, and functions
- Excellent written and verbal communication skills with a proven ability to distill complexity and drive alignment across diverse stakeholders
- Proven track record of strong cross-functional partnership and the ability to influence at all levels of the organization, including executive leadership
- Demonstrated success in building scalable processes, driving operational efficiency, and leveraging data for decision-making
- Highly proficient in Salesforce and Excel; familiarity with CPQ, CLM tools (Ironclad), and BI platforms (e.g., Looker, Tableau) is a plus
- Experience hiring, leading, and developing high-performing teams with a focus on coaching and strategic impact
What the job involves
- We are seeking a Senior Manager, Deal Desk & Business Operations to lead and scale operational support for Toast’s rapidly expanding Mid-Market and Enterprise segments
- This is a high-impact role at the intersection of strategy, execution, and cross-functional collaboration
- This role owns and drives the Deal Desk process for Mid-Market and Enterprise customers, ensuring high-quality execution and operational excellence across the sales lifecycle
- You will lead a growing team that supports complex, high-value deals and partners with senior stakeholders across Sales, Services, Legal, Finance, and Product to enable frictionless growth and long-term customer success
- As a strategic leader on the Business Operations team, you will design and optimize the systems, processes, and policies that empower our Mid-Market and Enterprise sales motion
- Your ability to solve ambiguous problems, communicate with clarity, and influence stakeholders will be essential to removing friction from the sales cycle and enabling scalable, sustainable growth
- Own and lead the Deal Desk function for Mid-Market and Enterprise segments, ensuring consistent, scalable support for complex, high-value deals from structuring through execution.Partner closely with Sales and other stakeholders to advise on optimal deal structures based on scalability, operational feasibility, and historical precedent, ensuring alignment with business goals and cross-functional requirements
- Own and Lead the Mid-market/Enterprise Business Operations function, managing a team who support pre- and post-sale deal execution for large restaurant groups and franchises. Ensure all work is delivered accurately and on time, in alignment with established service level agreements (SLAs)
- Serve as the primary point of escalation for operational challenges tied to high-value and complex Enterprise deals, applying critical thinking and problem-solving skills to drive resolution quickly and efficiently
- Build and nurture strong cross-functional partnerships across Sales, Legal, Finance, Product, and Services to align on goals, streamline operations, and accelerate deal velocity
- Define and drive operational strategy to support Enterprise growth, identifying and implementing scalable processes, tooling improvements, and policies that enhance efficiency and customer satisfaction
- Own operational forecasting, and key performance indicators (KPIs); communicate insights clearly to senior stakeholders to influence strategic decisions
- Champion cross-functional collaboration and change management, influencing without authority to build consensus and drive initiatives forward
- Lead, coach, and develop a high-performing team, instilling a culture of accountability, continuous improvement, and strong communication
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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