HRIS Customer Success Consultant, Lucca

Spanish Speaker

€39-44k

Instead of individual bonuses, we have a collective profit-sharing system based on revenue growth

Entry and Junior level

Barcelona

HR & administrative software

Open for applications

HR & administrative software

501-1000 employees

B2BHRInternal toolsSaaSAccountingAutomation

Open for applications

€39-44k

Instead of individual bonuses, we have a collective profit-sharing system based on revenue growth

Entry and Junior level

Barcelona

501-1000 employees

B2BHRInternal toolsSaaSAccountingAutomation

Company mission

To increase productivity while providing a simple, efficient and user-friendly experience.

Job

Company

Role

Who you are

Master degree
>2 years of experience
We are also looking for someone who has the potential to develop into a Team Leader for the CS team in Spain
You have a background in HR (degree in HR / first work experience in HR)
You have a Tech / SaaS affinity
A willingness to be a key player in this adventure, contributing to the Spanish market's growth
Looking for a dynamic work environment with varied missions requiring versatility and organization
Comfortable and eager to work with both local businesses and key accounts (C-Level)
Native Spanish speaker and proficient in English
Clear and structured oral and written communication
Taste for human contact and pedagogy
An aptitude for solving practical and sometimes technical problems
A sense of service and a taste for things well done
Familiarity with web technologies and their implementation is a plus; if not, we will provide training
French basics would be a great plus

What the job involves

In order to continue our expansion in this market, we are looking for an HRIS Customer Success Consultant to join be one of the first members of our team in Spain
You will be a cornerstone of this adventure!
You will join an incredible team of 8 working in the Spanish market
You will work on a daily basis with the CS team in France and with Miguel, our Country Manager
They will train you and help you grow
Onboarding and implementing new customers in Spain
Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities
"Localize" by contributing to the continuous improvement of Lucca's consulting activity in Spain
Customer onboarding (project management and implementation)
Satisfy a wide variety of customers in often complex and high-stakes roll-outs. (SME as well as Large Accounts)
Gain the trust of local companies in Spain as well as key accounts and their subsidiaries abroad
Ensure that the roll-out is completed on time and on budget as stipulated in the contract
Gather the customer's initial needs and suggest an appropriate response
Adapt our software to the customer’s local context in Spain
Train the administrators to use our software in total autonomy
Ensure the Go-live and the follow-up during the first weeks of use
Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)
Follow-up of Key Accounts (support, account management)
Keep a close eye on the satisfaction of your most important customers
Support these customers
Carry out post-implementation check-ups
Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Spanish customers (lead generation)
Be proactive in presenting new products that may address a customer's past issues
Contribution to the localization and continuous improvement of the CS activity in Lucca :
Participate in numerous cross-functional side projects
Adapt our offer and strengthen the market-fit of our solutions for the Spanish market
Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
Contribute to the continuous improvement of the business in Spain by going beyond your main tasks
Follow and participate in some projects from the pre-sales phase, supporting the sales team
Demonstrate autonomy and initiative in our agile mode of operation

Application process

Selection process (in Spanish and English)
Step 1: Screening interview with HR (30')
Step 2: Interview with the Spanish Country Manager (60')
Step 3: Interview with an HRIS Consultant Team Leader (60')
Step 4: Our “Final Talk” (45')

Our take

Business administration has long been a significant cost, with inefficiencies in payroll, procurement, and internal processes swallowing a large amount of time and effort. An early entrant in the SaaS market, Lucca has been providing finance and administrative software to businesses since 2002, offering solutions for time and activity management, expense reporting and annual reviews - to name just a few of its products.

While there's always been a market for this kind of product, HR tech has really exploded in the past few years. Several younger firms have been making big waves in the space, such as Omnipresent and Staffbase which both received outsized funding in 2022. This is perhaps why Lucca sought investor funding after being bootstrapped for twenty years, closing a major funding round to fuel its expansion across France and beyond.

With a customer base of over 6,000 companies - which includes Accor, Deezer and Rip Curl - and rapid annual revenue growth at more than 40% per year, Lucca is well positioned to take advantage of the HR tech boom. The company has big plans - it aims to use its funding and revenue to scale its operations, aiming to hire 400 more employees and reach revenues of over €100 million per year by 2025. To do this it is taking aim at not just the French business sector but beyond, beginning with Spain and Switzerland as well as growing its customer base of international enterprises.