HRIS Consultant & Project Manager, Lucca

• Master degree
• >2 years of experience
• We are also looking for someone who has the potential to develop into a Team Leader for the CS team in Spain
• You have a background in HR (degree in HR / first work experience in HR)
• You have a Tech / SaaS affinity
• A willingness to be a key player in this adventure, contributing to the Spanish market's growth
• Looking for a dynamic work environment with varied missions requiring versatility and organization
• Comfortable and eager to work with both local businesses and key accounts (C-Level)
• Native Spanish speaker and proficient in English
• Clear and structured oral and written communication
• Taste for human contact and pedagogy
• An aptitude for solving practical and sometimes technical problems
• A sense of service and a taste for things well done
• Familiarity with web technologies and their implementation is a plus; if not, we will provide training
• French basics would be a great plus

• In order to continue our expansion in this market, we are looking for an HRIS Customer Success Consultant to join be one of the first members of our team in Spain
• You will be a cornerstone of this adventure!
• You will join an incredible team of 8 working in the Spanish market
• You will work on a daily basis with the CS team in France and with Miguel, our Country Manager
• They will train you and help you grow
• Onboarding and implementing new customers in Spain
• Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities
• "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Spain
• Customer onboarding (project management and implementation)
• Satisfy a wide variety of customers in often complex and high-stakes roll-outs. (SME as well as Large Accounts)
• Gain the trust of local companies in Spain as well as key accounts and their subsidiaries abroad
• Ensure that the roll-out is completed on time and on budget as stipulated in the contract
• Gather the customer's initial needs and suggest an appropriate response
• Adapt our software to the customer’s local context in Spain
• Train the administrators to use our software in total autonomy
• Ensure the Go-live and the follow-up during the first weeks of use
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)
• Follow-up of Key Accounts (support, account management)
• Keep a close eye on the satisfaction of your most important customers
• Support these customers
• Carry out post-implementation check-ups
• Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Spanish customers (lead generation)
• Be proactive in presenting new products that may address a customer's past issues
• Contribution to the localization and continuous improvement of the CS activity in Lucca :
• Participate in numerous cross-functional side projects
• Adapt our offer and strengthen the market-fit of our solutions for the Spanish market
• Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
• Contribute to the continuous improvement of the business in Spain by going beyond your main tasks
• Follow and participate in some projects from the pre-sales phase, supporting the sales team
• Demonstrate autonomy and initiative in our agile mode of operation

• Selection process (in Spanish and English)
• Step 1: Screening interview with HR (30')
• Step 2: Interview with the Spanish Country Manager (60')
• Step 3: Interview with an HRIS Consultant Team Leader (60')
• Step 4: Our “Final Talk” (45')

Business administration has long been a significant cost, with inefficiencies in payroll, procurement, and internal processes swallowing a large amount of time and effort. An early entrant in the SaaS market, Lucca has been providing finance and administrative software to businesses since 2002, offering solutions for time and activity management, expense reporting and annual reviews - to name just a few of its products.