Senior Technical Account Manager, Docker
EMEA
€119-148.8k
OTE
+ Equity. Salary is applicable to EU rates only and may vary on further locations
More information about location
App development platform
Open for applications
App development platform
501-1000 employees
Open for applications
€119-148.8k
OTE
+ Equity. Salary is applicable to EU rates only and may vary on further locations
More information about location
501-1000 employees
Company mission
To increase the time developers spend on innovation, and decrease the time they spend on everything else.
Role
Who you are
- 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts
- Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem
- Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical
- Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders
- Experience mentoring or leading a team of technical professionals
- Bonus: Experience building or contributing to a formal TAM program
What the job involves
- As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted advisor for our most complex and high-value customers. You will not only ensure their success with the Docker platform but also architect and drive their long-term digital transformation strategies in partnership with their leadership
- You'll be the expert who shapes the future of their technical success by translating their business goals into impactful, long-term technical roadmaps
- Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives
- Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap
- Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance
- Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy
- Architect and execute complex adoption plans that address critical technical and business challenges
- Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership
- Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team
- First 30 Days
- Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks
- Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms
- Meet your portfolio of customers and understand their environments, goals, and success metrics
- Build relationships with internal partners including Support, Product, and Sales
- Review existing customer documentation and success plans to identify initial opportunities for impact
- First 90 Days
- Take ownership of a customer portfolio and begin leading account engagements
- Conduct your first technical or executive business reviews with guidance from your manager
- Establish a cadence of customer check-ins, documenting key success milestones and adoption progress
- Identify at least one process or content improvement that can scale customer engagement or reduce friction
- Contribute to cross-functional discussions that connect customer insights with product feedback
- One-year Outlook
- Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores
- Build executive relationships and serve as the customer’s voice within Docker
- Contribute to building the broader TAM engagement model through shared best practices and enablement resources
- Demonstrate impact through increased customer value realization, renewal success, and platform expansion
- Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement
Our take
Docker supplies a hub and desktop solution to simplify the workflow of app development teams. Originally known for popularising the idea of containerising software, it saw itself outpaced by Kubernetes. However, the company has identified a problem with the growing complexity of containerisation, with some apps consisting of dozens or even hundreds of containers - which is what it now addresses.
Docker has had a difficult time in the recent past, with 2019 seeing it sell off its enterprise business, reduce its workforce by hundreds, and change its leadership team. As a well known brand and ecosystem for containerisation, however, it aims to lure developers back to its product as well as to take advantage of the growing global demand for app development.
Returning to focus on developers rather than large companies was certainly a gamble, but one that seems to have paid off. The company has returned to profitability and raised Series C funding in 2022, which is cited to fund hiring new talent, ramping up its business, and continuing to develop and refine its product. It's also embarked on a series of acquisitions to bolster its business, with speculation mounting about its possible sale in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2022
$105m
SERIES C
Mar 2021
$23m
SERIES B
Total funding: $498m
Company benefits
- 100% company paid medical premiums for employees and dependents
- Flexible Time Off Policy
- “Whaleness” Days — At least 1 company wide day off per month
- Employer Paid Holidays
- Generous Maternity and Parental Leave
- Home Office Set Up Budget
- Monthly Technology Stipend
- Training Allowances
- Life and Disability Insurance
- Retirement Plans
- Virtual and In-Person Social Events
- Docker Swag
- Quarterly Hackathons
- Virtual Coffee with Co-Workers
Company HQ
China Basin, San Francisco, CA
Leadership
Don Johnson
(CEO)Previously Executive Vice President of Infrastructure at Oracle, was a Principal Engineer at Amazon and a Lead Software Engineer at RealNetworks.
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