SMB Implementation Manager, ServiceTitan
$58.4-78.1k
+ Annual bonus and equity
Open to travel to Australia
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$58.4-78.1k
+ Annual bonus and equity
Open to travel to Australia
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
- Comfortable with adjusted core hours. Roughly 10am - 7pm PST as the project need dictates
- Critical thinking skills with experience in troubleshooting software issues
- Experience with ServiceTitan software a big plus
- Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- Familiarity with SaaS business models a plus
- If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong
What the job involves
- We accompany our customers every step of the way from the moment they partner with us to the end of their journey
- We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership
- We are a group of ambitious, intelligent, hard-working, and fun people
- Serve as a process and workflow focused point of contact for customers during 12 week implementation program
- Prepare, update, and manage project management materials
- Keep all customers within your cohort on track to go-live within their agreed-upon schedule
- Manage various forms of risk that would prevent customers from going live within predetermined schedule
- Conduct live working sessions with customers, demonstrating best practices and critical features for go live
- Host open office hours, 1:1 meetings, and check-in calls with your assigned accounts
- Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
- This role will be working with our Australian customer base with a schedule to suit. 9-10am PST starting time
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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