Customer Success Manager, Shine
Online banking management platform
Be an early applicant
Online banking management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To simplify the daily life of business leaders and freelancers to allow them to focus on what really matters: their success.
Role
Who you are
- Natural drive & empathy: You genuinely enjoy being on the phone, you listen far more than you speak, and you possess the resilience to shake off a "no."
- Proven track record: You have experience in sales, account management, or a conversion-focused role—ideally inside a high-volume, customer-facing environment
- A performance mindset: You are structured, dependable, and treat your KPIs as a roadmap to success
- A team-first attitude: You aren't afraid to ask for help, you're quick to offer it, and you view feedback as a tool for personal growth
- Tech fluency: You are instantly comfortable navigating tools like Slack, HubSpot, Aircall, Mojo, and Notion
- Language proficiency: Native or bilingual fluency in French, paired with a clear, professional command of English
What the job involves
- Drive expansion: Guide customers toward the right subscription tiers and make sure they are getting the absolute most out of the Shine ecosystem
- Protect customer relationships: Spot risk signals early and lead proactive retention and win-back outreach before a customer decides to leave
- Cross-sell with purpose: Introduce users to secondary Shine products so they experience the full value of our all-in-one platform
- Master the touchpoints: Engage customers primarily via phone, email, and chat, meticulously logging outcomes in the CRM to keep our data sharp
- Be the Voice of the Customer: Share frontline insights with Product, Marketing, and Data teams to refine user segmentation, upgrade features, and elevate overall satisfaction
Application process
- 1️⃣ 30' call with Talent Acquisition
- 2️⃣ 45' interview with Hiring Manager
- 3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role
- 4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine
Our take
Many people dream of starting a business, but the stresses of banking and accounting prevent them from ever doing so. Hiring accountants is expensive and traditional bookkeeping platforms are failing to meet the demands of today's fintech landscape, showing the demand for an updated take on business banking software.
Shine provides an online banking management platform, offering banking and accounting services for SMEs, freelancers, startups, and agencies. The company's financial experts handle the accounting to free up time, in addition to offering consulting services for business growth and creation.
The rise of open banking has resulted in the fintech industry becoming oversaturated with startups, but Shine shows great potential to stand out due to its comprehensive accountancy services for any business size. Through this approach, the company aims to make online banking services more flexible and accessible whilst providing its customers with insightful and up-to-date financial advice.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2018
$9.1m
SERIES A
Jul 2017
$3.2m
SEED
Total funding: $12.3m
Company benefits
- 👩💻 1 day of freelancing per month: The opportunity to put yourself in the shoes of our customers (with a free premium account!)
- 👪 8 weeks second parent leave + 3 days sick child leave
- 💚 Mutuelle: 100% health coverage for you and your family
- 🌏 Work from our Parisian offices or from your home (in France and in some European countries): Shine takes care of a furniture leasing to settle in well at home or a coworking space near you
- 🍱 Restaurant tickets: €9.05 per day for your lunches
- 🎶 Culture budget of €275 per year to buy books or listen to music
- 🤸 Sports pack: €300 per year to take care of yourself
- 🚴♂️ Bike + transport: Participation in transport costs, on folding seat or cycle path (Shine reimburses the kilometers made by bike!)
- ☀️ 8 to 10 days of RTT per year for all
- 🏝 1% holiday bonus paid in June
Company HQ
Mail, Paris, France
Leadership
Nicolas Reboud
(Co-Founder & CEO)Experience as Senior Consultant for Auriverde. Co-founder of Mayoz from 2010 to 2013, and of Printic from 2013 to 2017.
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