Workflow Change & Implementation Analyst, Financial Conduct Authority
£52.4-68k
Actual salary range is dependent on location
More information about location
2-3 days a week in office
Financial regulation service
Open for applications
Financial regulation service
1001+ employees
Open for applications
£52.4-68k
Actual salary range is dependent on location
More information about location
2-3 days a week in office
1001+ employees
Company mission
To enable a fair and thriving financial services market for the good of consumers and the economy.
Role
Who you are
- Experience of planning and prioritising operational change, building change strategies and providing recommendations to senior stakeholders
- Experience of working closely with operational functions including training, policy, process, risk and compliance. leveraging the expertise of multiple operational teams to deliver change, and engaging with stakeholders at all levels
- Experience working across technical and operational teams to deliver technical change into operational implementation
- Previous experience in operational process implementation and embedding
- Proven track record of successful delivery and making good judgements, including under pressure, in a mature Product-led organisation
- Process improvement experience, including business case development
- Experience of delivery within matrix teams
- Experience working with CRM Systems (e.g. Salesforce) products and on case workflows, with an understanding of systems and data architectures, and user centred design best practice
- Excellent analysis and problem-solving skills with a solution-oriented mindset
- Intellectually curious and resilience, able to thrive in a changing environment
- Ability to interpret data and management information to communicate a clear story of its meaning
What the job involves
- We’re looking for a talented Implementation and change analyst to join the Business Directed Change (BDC) department in RCMS
- The department leads strategic projects that accelerate the FCA’s ambition to become a more data-led and outcomes-focused regulator, supports business-led product ownership for technology enabled transformation, and provides Salesforce service and support to all FCA users
- The is a new role and the successful candidate will be joining at a time when the organisation is establishing new ways of working, where business and technical teams are better integrated to deliver transformation, innovation, and continuous improvement to our Case Management tools
- They will have experience of working with Salesforce, demonstrate business change and communication skills, and have the capability to support implementation and change across the division, influencing stakeholders at all levels
- Collaborate with stakeholders to understand the impact of CRM system change and implementation requirements in the business. Design and facilitate workshops and engagement activities with stakeholders to define change scope, impact and support requirements
- Manage rollout, prioritisation, and scheduling for operational and technical change relating to casework activity; take a holistic view of all change activity to minimise impacts on end user
- Making implementation and change strategy recommendations to senior stakeholders
- Own the end-to-end user experience, minimising user effort and championing user centred design best practice
- Support end user adoption from design, delivery and implementation, including, training, comms, and user testing
- Manage the deployment process and timings of CRM system change, ensuing technical deployment and operational change schedules are aligned, prioritised, and effectively managed
- Co-ordinated activity of operational support teams (training, frameworks, risk, QA etc) enabling a smooth transition for end-users
Application process
- End Date: October 20, 2025
Our take
Developed on the back of the Financial Services Act of 2012, the Financial Conduct Authority is a regulatory body that acts as a regulator for financial firms, ensuring the integrity of the financial markets in the UK. Broadly focused on financial companies that provide consumer services, it’s governed by the Bank of England and therefore acts independently of the government.
The FCA is responsible for regulatory innovations, such as stronger customer authentication requirements, including biometric and code requirements for payments, that have clamped down on fraud and improved security for national consumers. The FCA also introduced the Anti-Money Laundering Supervision in 2017.
The organisation’s independence from government ensures its impartiality as a regulator. In the late 2010s, it set up the cryptoasset registration, a department responsible for ensuring the legality of crypto payments. This has become an important aspect of national counter terrorism measures, and exemplifies the complex and vital work that the organisation carries out.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8%
- Life assurance
- Income protection
Company HQ
Stratford Cross, London, UK
Leadership
Nikhil Rathi
(CEO)Previously the Private Secretary to UK Prime Ministers Tony Blair and Gordon Brown and was the Chief of Staff and Director of International Development at the London Stock Exchange. Studied at St Anne's College Oxford.
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