Senior Customer Support Engineer, Collibra
$116-145k
+ Bonus potential
2+ days a week in office
Data intelligence cloud
Be an early applicant
Data intelligence cloud
1001+ employees
Be an early applicant
$116-145k
+ Bonus potential
2+ days a week in office
1001+ employees
Company mission
To change how organizations use data, so that they can change the world.
Role
Who you are
- Professional experience including the following:
- 4+ years in a customer facing role, ideally in a SaaS environment
- Analytical and methodical problem solving skills
- Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
- Experience troubleshooting web-based applications
- Experience with Java and REST API
- Experience working closely with software developers
- Knowledge of certificates - SSL, SSO, PostgreSQL preferred
- Experience maintaining software running in production
- A bachelor’s degree or equivalent work experience is required
- This position is not eligible for visa sponsorship
- Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil
- You are
- An investigator, excited by the challenge of looking for bugs and resolving them
- Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence
- Comfortable speaking and writing in English. We are a global team!
- Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues
- Motivated by the challenge of scaling a growing company
- Collaborative - we work cross functionally with many other teams
What the job involves
- Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction
- As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them
- Senior Customer Support Engineers at Collibra are responsible for
- Analyzing complex customer issues to determine the root cause
- Improving observability by identifying logging and monitoring improvements and unblocking customers using our software
- Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements
- Reporting to Collibra’s Manager, Customer Support your measures of success are
- Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them
- Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own
- Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system
Our take
Collibra wants to help firms understand data governance. As companies gather ever more data, Collibra helps them understand what data they have, who has access to it and how to move it through a workflow of data analysis tools.
Historically, large corporations have not thought much about the data they collect and how to use it. In this day and age, however, data is super valuable, so everyone wants to make the most of it, which has made businesses turn to products such as Collibra's. The company has secured many big-name clients, including T-Mobile, Lloyds Banking, and Equifax.
The company's growth has been helped by increasing data privacy legislation like GDPR, which means companies have a legal obligation to be in control of the data they're collecting and giving their employees access to. In 2022, the company was named an Innovation Summit Honoree by the Bank of America’s annual Technology Innovation Summit. It has continued to add new features and integrations to maintain its offering's premium status, including a new data marketplace, which provides a shopping-like experience from which users can access a company’s internal datasets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2021
$250m
SERIES G
Apr 2020
$112.5m
SERIES F
Total funding: $605.6m
Company benefits
- {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
- {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours.
- {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
- {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
- {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
- {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more.
- When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Financial District, New York, NY
Leadership
Felix Van De Maele
(Co-Founder & CEO)Previously studied Computer Science and founded Collibra straight after university.
Pieter De Leenheer
(Co-Founder)CTO at 1upHealth. Started Collibra after completing a PhD in Computer Science. Also held the post of Professor of Computer Science at VU Amsterdam. Board Observer at Zenoptics.
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