Global Operations Analyst, Docplanner
Customer Care
Share options plan after 6 months of working with us
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
Share options plan after 6 months of working with us
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- Have 2 years or more of experience in project management, analytics, operations or other positions related to business development
- Have GREAT communication skills.You will be a part of a global team
- Are proactive and curious
- Are good with numbers and people equally
- Know Excel like a pro
- SQL, Python or R are a plus
- Have analytical thinking and like creating reports
- Have experience with CRM’s (Salesforce with be a plus)
- Have huge ease of learning new tools & skills
- Have a problem-solving mindset
- Speak English (Minimum C1)
What the job involves
- Working with local structures across all countries, leveraging the available data and tools to recommend the best next actions
- Analyzing, in real time, how the countries are performing and making necessary corrections
- Ensuring clear and recurrent analysis to provide the best short and long term strategy to our local structures while taking in consideration the biggest bets in each country
- Be a decision maker on operational changes by taking data-driven decisions
- Own the relationship between the global operations team and the local structures
- Propose and influence operational direction of local structures
- Own the relationship between global operations and tool POCs
- Own KPIs management and KPI achievement
- Improve the impact customer care has within the customer's lifecycle
- Drive the information cycles between CC and other departments (CS, sales, etc)
- Be a facilitator between the goals of local operations and the overall strategy of the global team
- Drive innovation within the department for all things operations related
Application process
- 30' Interview with Giuliana, Global Talent Partner
- SHL assessment (a numerical reasoning assessment - standard practice for our hires)
- Business Case, including a few days’ preparation time
- 60' Interview with the Hiring team to discuss your thoughts and findings - exactly as if you were working here already
- Offer (subject to references)
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2019
$83.2m
SERIES E
May 2017
$15.6m
SERIES D
Total funding: $131.8m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company values
- Leave your comfort zone
- Focus on results not tasks
- Give feedback now, directly
- Keep it simple
- Do what you love
- Hustle, hit, never quit
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Articles
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
Salary benchmarks
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