Senior Product Designer, SmartRecruiters
AI Experiences
Talent acquisition software
Be an early applicant
Talent acquisition software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make hiring talent easy and more enjoyable for everyone involved.
Role
Who you are
- End-to-end AI, conversational, and multi-agent experience flows and journey maps
- Agent orchestration diagrams and behavioural logic frameworks
- Interactive prototypes built with Figma and no-code or AI prototyping tools
- Conversational flows, dialogue maps, and response patterns
- Prompt and policy templates integrated with product workflows
- Trust, error-recovery, escalation, and transparency patterns
- Evaluation frameworks with KPIs and success criteria
- Insights derived from conversation logs, data analysis, and user validations
- Enablement materials, workshops, and consultative guidance for teams designing AI experiences
What the job involves
- We are looking for a Senior Product Designer, AI Experiences with a strong design foundation and solid experience designing AI-powered products, including conversational, generative, and agent-to-agent experiences. You will partner closely with Product, Engineering, and other Product Designers to shape intelligent workflows and multi-agent interactions that are intuitive, effective, scalable, and trustworthy
- As a senior individual contributor, you will own end-to-end experience design, from discovery through prototyping and validation, while designing agent behaviours, conversation systems, and AI-driven interactions. This role is critical to raising the quality bar of AI experiences across SmartRecruiters and building foundations that enable teams across the organization to design and connect their own agents
- Discovery initiatives: Lead the end-to-end discovery for AI-driven experiences, including conversational challenges, broader product features, and new agents. Apply systems thinking, orchestration modelling, behavioural logic definition, conversational evaluation, and multi-agent flow exploration
- Experience design ownership: Design, prototype, and validate experiences following UX best practices, SmartRecruiters product design standards, and Design System guidelines. Own experience definition from concept through validation, using the right fidelity and tools for each stage
- Agent behaviour and orchestration: Define how agents interpret intent, decide, escalate, hand off, and transition. Create behaviour guides, guardrails, and routing rules across agents and channels
- Conversational systems: Design dialogue patterns, error recovery, fallback and escalation, multi-turn flows, and reusable prompt or policy templates. Ensure coherence across LLM-driven interactions and deterministic workflows, maintaining clear, natural language throughout the experience
- Evaluation and learning loop: Build and evolve evaluation frameworks. Analyze conversation logs, sentiment, behavioural data, and outcomes to continuously iterate and improve experience quality
- Cross-channel experience: Design experiences that extend across Microsoft Teams, Slack, SMS, WhatsApp, and partner ecosystems. Align language, behaviour, and intent consistently across touchpoints
- Inclusive and responsible AI design: Advocate for accessible, transparent, trustworthy, and human-centered AI experiences. Champion patterns and behaviours that support diverse users and follow Responsible AI and accessibility best practices
- Enablement and scale: Document playbooks, patterns, and frameworks. Facilitate workshops and provide consultative support so other teams can identify opportunities to design agents that connect into our conversational experiences or operate contextually across the platform
- Cross-functional collaboration: Partner closely with Product Designers, PMs, Engineers, and Data analysts to define use cases, refine prompts and interaction logic, analyze conversation and behavioural data to ensure consistency, high-quality agentic and conversational experiences across products
Our take
Recruitment technology is a highly fragmented sector, with hundreds of competing platforms vying for market share across sourcing, job posting and applicant tracking. For internal teams at fast-growth companies, this typically results in significant levels of admin and inefficiencies.
SmartRecruiters is a next-generation application tracking system (or ATS) that helps talent functions to operate end-to-end hiring processes. Focusing on enterprise businesses that are typically hiring for hundreds of roles at any given time, the platform is capable of handling 100% of the recruitment process, from sourcing to hiring. It also integrates with hundreds of vendors to provide additional services, from digital contracts to coding tests and talent pools.
It's a crowded space, with strong incumbents like Workday, Greenhouse, Lever and Workable all offering competing platforms. But with hiring a key priority for fast-growth businesses, there's a significant opportunity to become a leader. SmartRecruiters has notably picked up investment from Salesforce, potentially foreshadowing a tie-up with the world's biggest CRM firm, whilst an integration of AI agent Winston in 2024 indicates its pioneering position in the space.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$110m
SERIES E
May 2019
$50m
SERIES D
Total funding: $215m
Company benefits
- Take time when you need it with unlimited PTO
- We’ve got you covered with a competitive benefits package
- Recharge during our twice annual Company Shutdown
- Grow with us and enjoy our generous equity program
- Invest in your wellness and receive a wellness stipend
- Prepare for the future with robust retirement options by region
- Give back to your community using paid time off to volunteer
- Grow your career through our leadership development programs
Company HQ
Union Square, San Francisco, CA
Leadership
Rebecca Carr
(CEO)Currently Executive Member of Pavilion. Previously worked as the Vice President of Checkr and the Director of Strategic Accounts at Jobvite.
Share this job
View 6 more jobs at SmartRecruiters