Customer Success Manager, Together AI
$150-220k
OTE
+ Startup equity
Cloud platform for building generative AI
Be an early applicant
Cloud platform for building generative AI
21-100 employees
Be an early applicant
$150-220k
OTE
+ Startup equity
21-100 employees
Company mission
To empower developers and researchers at organizations of all sizes to train, fine-tune, and deploy generative AI models.
Role
Who you are
- 5+ years of experience in a customer-facing role with at least 3 years in a customer success function at a data and/or infrastructure company
- Experience navigating complex organizational charts and building executive relationships
- Technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
- Experienced working cross-functionally with teams such as Engineering, Product and Research to build out a voice of the customer program
- Strong sense of ownership and willingness to learn new skills to ensure both team and customer success
- Excellent communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders
- Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization
What the job involves
- As a Customer Success Manager at a pioneering AI company, you'll be the guiding light for our customers, ensuring they get the most value out of our training, fine tuning and inference stack
- You will navigate complex business and technical challenges, project manage large AI infrastructure initiatives and navigate critical executive relationships
- As a part of the Customer Experience organization, you will collaborate closely with Product and Sales, driving continuous improvement of our offerings
- This is an exciting opportunity for someone knowledgeable and passionate about AI to make a significant impact in a fast-paced, customer-first environment
- Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time
- Project manage large AI infrastructure deployments, being built on Together, maintaining accountability for successful implementation, go-live and uptime
- Manage the full lifecycle of onboarding to securing renewals from our customers, engaging the sales team when expansion opportunities present themselves
- Navigate critical executive stakeholder relationships within existing accounts
- Unlock new business opportunities within existing customer accounts by pitching the value of Together
- Act as the tip of the spear for customer feedback, collaborating with Engineering, Research, and Product teams to address feedback
Our take
Founded in 2022, Together AI is a research-driven AI company that operates a cloud platform for building and running generative AI. The company also contributes to open-source research, models and datasets to advance the use of machine learning.
Together AI's platform enables developers, researchers and businesses to train, fine-tune and deploy generative AI for their needs. With Generative AI gaining a lot of attention recently, the company has some high-profile competitors such as ChatGPT, but its focus on research makes it stand out.
The company has has an incredibly strong start, evidenced by its substantial funding and Unicorn status. It is using these funds to develop its products to cater for larger organisations, as well as expanding its compute capacity across the world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Mar 2024
$106m
SERIES A
Nov 2023
$102.5m
SERIES A
Total funding: $228.5m
Company benefits
- Competitive health insurance plans
- Dental and vision insurance
- Pre-tax flexible spending accounts
- Mental health support and services
- Income protection & retirement
- 401(k) plan
- AD&D insurance
- Life insurance
- STD & LTD insurance
- Monthly team lunches
- Flexible time off policy
- Team-driven celebrations and events
- Monthly commuting stipend + pre-tax bene
Company values
- Empower Innovation - Everything works best when we help the open-source community work better together
- Discover the magic - Our wonder, curiosity, and hope drive us to find ways to make everyone’s lives better
- Do more with less - We are optimizers, making the most with what we have and not taking more than what we need
- Open to any prompt - We don’t know what’s possible until we try
- Model stewardship - We build everything with the purpose of benefiting society
Company HQ
The Castro, San Francisco, CA
Articles
Leadership
Ce Zhang
(CTO)Previously Professor at ETH Zurich, Postdoc Researcher at Stanford University and Research Assistant at University of Wisconsin-Madison.
Vipul Ved Prakash
(CEO)Previously Senior Director at Apple, CEO and CTO at Topsy and Founder at Cloudmark.
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