Customer Solutions Manager, AlphaSense
2-3 days a week in office
Market intelligence and search platform
Be an early applicant
Market intelligence and search platform
1001+ employees
Be an early applicant
2-3 days a week in office
1001+ employees
Company mission
AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- A Customer Solutions Manager should possess a blend of strategic thinking and analytical skills to identify and qualify potential sales opportunities effectively
- You must excel in customer service, ensuring every interaction is top-notch, and have a solid understanding of the sales process to engage with all organizational levels and build trust
- Strong organizational skills are essential for managing CRM software and tracking client communications
- Additionally, you should be collaborative, working seamlessly with various departments such as Publisher Relations, Marketing, and Accounting to ensure smooth subscription sales hand-offs
- Minimum 3-5 years of sales experience in a business-to-business sales environment
- Authoritative business acumen to translate customer requirements into meaningful business recommendations
- Sales professional with extensive cold calling experience
- History of consistently meeting and exceeding sales targets
- Highly self motivated, self starter
- Proven track record of high volume lead conversion
- Experience or knowledge of market research a plus
- Experienced negotiator at all levels
- Confident and highly effective communicator
What the job involves
- MarketResearch.com is seeking a Customer Solutions Manager to deliver exceptional customer service and boost transactional sales in alignment with corporate objectives
- The successful candidate will play a pivotal role in our company's growth and future achievements
- Inbound - Customer Service
- Provide real-time customer service via live-chat, phone and email
- Respond to customer inquiries in a timely and professional manner, make appropriate product recommendations, and close sales
- Act as liaison between MarketResearch.com, clients, and other departments to develop processes to meet established customer service standards
- Conduct in depth research on inbound leads that route through to you and respond to them in a timely manner and schedule regular follow ups for qualification following agreed company policies
- Utilize CRM to record client activities, schedule follow up actions, and knowledge sharing
- Outbound – Client Solutions
- Identify and understand potential target markets
- Utilize discovery and objection handling strategies to speak knowledgeably with decision makers and to build and qualify interest in our offerings
- Close all transactional opportunities directly and hand-off subscription opportunities to an assigned Account Manager
- Maintain a high volume of outbound calls and emails to prospects and past customers to reinforce and re-establish relationships
- Develop a pipeline through outbound cold calling, past buyer follow up and lead conversion
- Utilize CRM to record client activities, schedule follow up actions, and knowledge sharing
Salary benchmarks
Our take
Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company values
- Customer obsession - We measure ourselves against a simple yardstick: do our clients rave about us?
- Passion for product - Building a powerful yet simple and beautiful product is in our DNA
- Results - We value execution and outcomes over appearance and office politics. It’s that simple
- Diversity of perspective - Great ideas come from everywhere and anywhere
- Think big - We believe AlphaSense can change the game, and possibly the world
- Ownership - As owners of AlphaSense, it’s everyone’s job to ensure we do great work - and to always look for opportunities to do better
- Acceleration - We’re a fast-growing and fast-moving company. Do it, iterate, and try again
- Trust - We trust our colleagues to do what’s right and what’s best for the company
- Teamwork - Helping our colleagues succeed always comes first. We are serious about our work - and have fun too
Company HQ
Union Square, New York, NY
Articles
Leadership
Jaakko Kokko
(CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
Share this job
View 31 more jobs at AlphaSense