Technical Support Engineer, Pluralsight
$64.3-80.4k
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$64.3-80.4k
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
- Strong organizational and prioritization skills
- Ability to manage multiple tasks while maintaining attention to detail
- Willingness to work flexible hours as needed to support global customers
- 2+ years in a customer-facing support or service role
- 2+ years in a technical support role
- Strong understanding of SSO configuration, setup, and troubleshooting (experience with Auth0 is a plus)
- Solid knowledge of APIs and the ability to diagnose and troubleshoot related issues
- Familiarity with networking protocols and concepts
- Working knowledge of SQL
- Experience with LMS/LXP integrations
- Comfortable with logging tools and troubleshooting workflows
- Strong interpersonal and communication skills
- Logical, analytical thinker with the ability to solve unfamiliar technical problems
- Passionate about problem-solving, troubleshooting, and finding creative solutions to technical challenges
- Self-sufficient and proactive, capable of working independently while understanding how your work contributes to broader team goals
- A trusted advisor to cross-functional teams including Sales, Marketing, Success, and Engineering
- Continuously curious, actively seeking to expand your technical knowledge of our evolving architecture and systems
- A thoughtful communicator who collaborates effectively across teams
- Organized and team-oriented, capable of bringing clarity to discussions and focusing on shared goals
- Skilled at breaking down complex technical topics into easy-to-understand explanations
- Confident working directly with engineering to resolve issues and improve product quality
What the job involves
- Pluralsight is seeking a Technical Support Engineer to join our team. The Technical Support Engineer (TSE) plays a critical role in supporting our customers by resolving technical issues, collaborating with engineering teams, and improving the overall platform experience.
- TSEs act as a bridge between our customers and internal teams, ensuring that every technical challenge is addressed with diligence, insight, and empathy
- Serve as the primary contact for escalated technical issues and collaborate with customers and internal teams to troubleshoot and resolve them
- Triage, prioritize, and communicate issues to engineering and key stakeholders while maintaining strong relationships with engineering teams
- Support strategic customers, lead conference calls, and participate in an on-call rotation for high-priority incidents
- Mentor peers, drive internal improvement projects, and maintain issue management accountability
- Continuously expand your knowledge of troubleshooting methodologies, distributed systems, and platform architecture to stay current with evolving technologies
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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